Merchant Success Manager

Role Overview:

• You'll join the Merchant Success team and own merchant partnerships, understanding their strategic needs and driving value.
• You'll report to the Senior Manager of Merchant Success and work cross-functionally to deliver best-in-class experiences.

Key Responsibilities:

• Conduct proactive health checks and quarterly business reviews to ensure merchant success and retention.
• Develop action plans and drive adoption of key ShipBob features to support merchant growth.
• Collaborate with support teams and influence the product roadmap while hitting NPS, churn, and upsell KPIs.

Skills and Experience:

• At least 3 years in sales and merchant services in the technology industry.
• Strong communication, perceptive intelligence, and the ability to sell via quota attainment.
• Proficiency in PowerPoint and Excel, with cross-departmental collaboration experience.

Culture and Perks:

• ShipBob offers a high-performance culture with accessible leaders and shared accountability.
• Full-time employees get access to AI and productivity tools, plus medical, wellness, life assurance, income protection, and pension benefits.