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The role:
- First Customer Success Manager dedicated to the UK market.
- Take over live accounts from day one and own them end to end.
What you'll be doing:
- Run migrations onto TextYess from Klaviyo, Shopify Email, Brevo, and Omnisend.
- Build and launch WhatsApp/email campaigns and automations with merchants.
- Spot and close upsells for plan upgrades and new channels.
What you bring:
- Experience in Customer Success or Account Management with hands-on campaign execution.
- Bilingual English (C2) and Italian (C1+) with agency-side e-commerce background.
What we offer:
- Gross annual salary from €25K to €40K and stock options.
- Real ownership, fast growth, and a close-knit international team.
TextYess
TextYess is an AI-first CRM that turns conversations into revenue, using AI agents to sell, support, and retain customers for B2C brands. They're a lean, Italian-born scale-up with €7M+ raised and a close-knit international team.