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Role Overview:
- Own the post-implementation customer journey and drive adoption, satisfaction, and retention.
- Manage a portfolio of international B2B customers and build trusted stakeholder relationships.
- Collaborate with Account Management, Product, Support, and Sales to deliver outcomes.
Key Requirements:
- At least 3 years in hospitality or events industry.
- Fluency in English and German, French, or Spanish.
- Experience with change management and customer success planning.
Benefits:
- Fully remote working environment within eligible European locations.
- High-quality IT equipment and cross-functional collaboration.
- People-first culture with work-life balance and growth opportunities.
Partner Company
They provide an innovative hospitality SaaS platform that helps customers adopt and realize lasting value from their software. They are an international scale-up with a people-first culture that values innovation, ownership, continuous improvement, and work-life balance.