Source Job

Europe

  • Own the post-implementation customer journey for hospitality SaaS customers, driving adoption and retention.
  • Manage a portfolio of international B2B customers, building trusted stakeholder relationships and mitigating risks.
  • Collaborate across Account Management, Product, Support, and Sales to deliver exceptional customer outcomes.

Customer Success Stakeholder Management SaaS Salesforce Change Management

20 jobs similar to Customer Success Manager Germany

Jobs ranked by similarity.

Europe

  • Build and manage strategic relationships with enterprise and strategic clients across the EMEA region.
  • Own commercial outcomes including renewals, expansions, retention, and customer growth within your portfolio.
  • Act as a strong internal voice for customers to influence product priorities and improve customer experience.

This is an AI-first company providing innovative products that shape how businesses interact with technology. It operates as a fast-paced, high-autonomy environment with a global team and minimal bureaucracy.

Europe

  • Manage a book of global, complex customers to drive adoption and value realization through detailed analysis and joint planning.
  • Facilitate cross-functional collaboration to resolve technical issues and drive customer advocacy.
  • Act as a consultant and coach, continuously asking questions to deeply understand customer needs and ensure successful renewals.

Conga unifies commercial operations so companies run as connected, smarter businesses by aligning pricing, quoting, contracting, rebates, and communications. With over 10,000 customers worldwide, including more than 50% of the Fortune 100, Conga fosters a collaborative and celebratory culture where every voice is heard.

Europe Unlimited PTO

  • Act as a strategic advisor for key accounts, building executive-level relationships and conducting regular QBRs.
  • Understand complex business challenges and provide guidance on using consumer insights to drive ROI.
  • Monitor customer health, identify growth opportunities, and collaborate with internal teams to improve experience.

Appinio is a global market research company that combines an AI-powered insights platform with expert consultancy, helping companies understand consumers and make smarter decisions. Founded in 2014, the company has over 260 employees across 13 countries, is remote-first, and serves 2600+ international clients in over 190 markets.

Europe

  • Serve as the customer's main point of contact through their initial onboarding, understanding their business and technical needs.
  • Lead onboarding kick-offs, training workshops, and coaching sessions while delivering training in German and English.
  • Partner with internal teams and advocate for customers to improve the onboarding playbook and ensure successful implementation.

Wordly provides high-quality, real-time translation services in 50+ languages for virtual and in-person events. It is a fast-growing, remote-first startup of industry veterans and senior tech pros who prioritize performance, customer happiness, and work-life balance.

Germany

  • Design the support experience for the Lexware business account across the whole customer journey.
  • Act as a liaison between the team, feature teams, and banking partners, bringing user perspectives into product decisions.
  • Monitor key metrics, uncover blind spots, and improve support processes.

Lexware develops accounting and business software for self-employed individuals and small businesses, helping over 450,000 German companies manage their finances. The team values diversity, inclusion, and collaboration, and is officially certified as a Great Place to Work®.

Russia

  • Manage a portfolio of high-value clients, ensuring satisfaction, retention, and growth.
  • Drive product adoption and identify upsell and expansion opportunities.
  • Act as the voice of the customer internally, resolving issues and conducting business reviews.

Xsolla is a global video game commerce company providing payment solutions and business tools for game developers. It operates with a dynamic, collaborative team culture that values innovation and initiative.

EMEA

  • Own the customer journey from kick-off to ongoing value realization, ensuring customers achieve meaningful outcomes.
  • Build trusted relationships with stakeholders ranging from engineers to C-level executives and lead effective QBRs and EBRs.
  • Identify risks, advocate for customer needs, and provide proactive strategic recommendations using customer insights and ecommerce best practices.

Constructor.io powers product search and discovery for some of the largest retailers in the world, serving billions of requests weekly. They are a passionate team of technologists who value empathy, openness, curiosity, and continuous improvement, and are approximately doubling year over year despite market slowdowns.

UK

  • Manage a portfolio of higher education customers across Spain and France, driving adoption, satisfaction, retention, and long-term success.
  • Build strong relationships with stakeholders from Deans to instructors and execute account plans aligned with customer goals.
  • Collaborate with Sales, Product, Marketing, and Solutions teams to identify upsell, cross-sell, and renewal opportunities.

Turnitin is a global education technology company that develops learning integrity solutions used by over 16,000 institutions worldwide. With a remote-first culture and team members in over 35 countries, it fosters a diverse, collaborative environment focused on improving learning outcomes.

Germany 6w PTO

  • Own inbound support across voice, chat, and email, ensuring customers get fast, helpful answers.
  • Manage cases end-to-end, including triage, prioritization, follow-ups, and clear closure.
  • Partner closely with Technical Support on complex issues and handle escalations calmly.

Voize builds an AI companion that frees nurses from administrative work, giving them more time for patient care. It's a fast-growing startup backed by $50M Series A, trusted by over 75,000 nurses and 1,100+ care facilities.

Canada

  • Own the full customer lifecycle, acting as a trusted advisor to help clients maximize value from Symplicity and Orbis solutions.
  • Facilitate discovery workshops and translate business requirements into actionable recommendations for internal and external teams.
  • Proactively identify at-risk clients, drive adoption, and uncover upsell opportunities while supporting billing and community initiatives.

Symplicity & Orbis Communications creates innovative technology solutions for post-secondary institutions, helping universities improve student experiences and strengthen connections. The company fosters a collaborative and supportive culture focused on employee wellbeing, professional development, and team engagement.

Europe

  • Founding Account Manager for the EU, building the account management function from scratch with no playbook.
  • Own expansion revenue and retention for self-service customers and high-potential key accounts across Europe.
  • Run engagement experiments, rescue at-risk accounts, and analyze cancellations to drive growth and retention.

respond.io is an AI-powered business messaging platform that helps companies manage customer conversations across chat, calls and email in one place. Trusted by businesses in over 127 countries, the company operates as a globally distributed team with a diverse and inclusive culture.

Germany 6w PTO

  • Own a defined portfolio of app, channel, and implementation partners end to end, from recruitment and onboarding to commercial growth.
  • Drive partner-sourced pipeline and closed ARR by generating and qualifying opportunities and activating co-marketing with Sales and Marketing.
  • Develop joint growth plans with priority partners, run regular QBRs, and track performance to make the ecosystem a repeatable revenue driver.

Apaleo is the world's most open, API-first property management platform that powers hospitality operations with modular, AI-powered infrastructure. The company is a fast-growing scale-up with a diverse, international team of over 20 nationalities and a culture built on trust, transparency, and collaboration.

Brazil

  • Manage a portfolio of US-based customers as a strategic advisor.
  • Drive retention, expansion, product adoption, and customer satisfaction.
  • Collaborate with cross-functional teams and contribute to customer success operations.

The company is a SaaS platform serving e-commerce merchants, focused on customer retention and growth. It operates in a high-volume global environment with a collaborative, fast-paced culture that values ownership and customer impact.

Global

  • Own the end-to-end customer journey for a portfolio of Mid Market accounts, driving retention and expansion.
  • Build relationships with senior stakeholders, translating product usage into business-impact conversations.
  • Detect and mitigate risk early through health indicators and coordinate internal teams to unblock customer outcomes.

Simetrik is a leading financial operations control platform in Latin America that combines AI and No-Code technology to automate complex financial reconciliations and provide full control over payment operations. Backed by Goldman Sachs, Tiger Global, and Mastercard, the company serves over 160 clients in 50+ countries and fosters an entrepreneurial culture with small, dynamic teams.

Germany

  • Own end-to-end relationships for 5-10 enterprise customers, driving retention, expansion, and executive trust.
  • Lead strategic account planning, renewals, and commercial negotiations to grow account value.
  • Partner with cross-functional teams to deliver scalable creative solutions and ensure high-quality customer outcomes.

A global creative services company that partners with enterprise customers to deliver scalable creative programs and solutions. It operates with a remote-first, high-trust culture and a globally distributed team spanning 60+ nationalities.

Europe

  • Lead commercial conversations with senior stakeholders and executives across European and international markets.
  • Assess organizational needs, business models, and strategic fit to determine engagement approaches.
  • Coordinate with internal teams and maintain client communication until structured handover.

The hiring organization is a partner company seeking a Senior Sales Lead to drive commercial growth across Europe. It operates in a remote-first environment with a consultative, professional culture and emphasizes autonomy and long-term growth.

DACH

  • Drive bookings growth and improve pipeline discipline, forecast accuracy, and commercial execution across a portfolio cluster.
  • Lead one or more Business Units as direct sales manager, coaching teams and holding sellers to their numbers.
  • Diagnose revenue performance, enforce revenue standards, and build reusable playbooks for scalable growth.

Everfield acquires and builds vertical SaaS businesses across Europe, with a portfolio of 40+ companies in niche markets. They take a long-term ownership approach, buying and building rather than flipping, with a small, high-impact HQ revenue team.

  • Build and maintain strong, long-lasting client relationships.
  • Ensure timely and successful delivery of solutions according to client needs and objectives.
  • Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.

INFUSE is a demand generation company providing solutions to B2B organizations. With a global team across more than 60 countries, the company has been recognized on the Inc. 5000 list and received over 60 industry awards, including Inc. Best Workplaces.

$80,000–$80,000/yr
Italy Unlimited PTO 16w maternity 16w paternity

  • Manage a portfolio of 40-60 Mid-Market customers as a strategic advisor across their full lifecycle.
  • Drive onboarding, adoption, retention, and expansion while collaborating with cross-functional teams.
  • Help customers adopt AI-powered solutions and contribute to evolving Customer Success practices.

A SaaS company providing AI-powered solutions that help customers achieve measurable business outcomes. They operate as a globally distributed, remote-first team with a collaborative culture focused on empathy, transparency, responsibility, and continuous improvement.

$51,569–$66,317/yr
Canada Unlimited PTO

  • Own customer business outcomes and value realization by managing a portfolio and translating solutions into measurable value.
  • Protect retention through proactive risk management and drive growth by identifying expansion opportunities with Account Management.
  • Lead strategic conversations, QBRs, and renewals, turning data into executive-ready recommendations.

Cardata provides automated software and services for vehicle reimbursement, replacing outdated programs for businesses. They are a small but mighty team focused on impact, growth, and customer success.