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Cardata
Cardata
4 open remote positions
Cardata provides smart, automated software and services for vehicle reimbursement, replacing outdated programs for businesses across North America. It is a small, driven team with a fast-paced, ownership-oriented culture.
Salary Distribution
3 of 4 jobs
PTO Distribution
4 of 4 jobs
Unlimited PTO
4 jobs (100%)
Benefits Overview
4 of 4 jobs
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Open Positions
Work with a small innovation group to turn ambiguous problems into testable product bets and build end-to-end mobile prototypes in one to two weeks. Bring early versions to customers and the market validation group, then rapidly iterate to V2, V3, and beyond. Once validated, harden, scale, and prepare features for clean handoff to the core product and engineering team.
React Native
Swift
Kotlin
REST APIs
Act as the main point of contact for all Cardata employees, resolving help desk inquiries, requests, and problems. Manage day-to-day IT operations, including systems monitoring, access control, hardware procurement, and vendor relationships. Oversee IT security and SOC 2 compliance, and implement automations to drive efficiencies.
Google Suite
IT Operations
Troubleshooting
Vendor Management
SOC 2
Own product strategy and execution for a B2B SaaS platform, conducting customer discovery and competitive intelligence. Act as product owner by writing stories, curating backlogs, and leading sprint refinements with Engineering and Design. Partner cross-functionally with Sales, Marketing, Support, and Executive Leadership to align roadmap priorities with customer and revenue needs.
Product Management
B2B SaaS
Agile/Scrum
APIs
Lead, coach, and develop the Customer Support team, establishing clear performance expectations and accountability. Own key Support metrics including CSAT, response times, resolution times, and ticket backlog to drive service improvements. Identify operational inefficiencies and drive automation and self-service initiatives to enhance customer experience.
Customer Support
Team Management
Workforce Planning
Data Analysis
Process Improvement