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Role Overview:
- Strategic customer-facing role focused on building long-term partnerships with enterprise and strategic clients across EMEA.
- Manage a portfolio of 20-30 high-value accounts, aligning customer objectives with product capabilities and business strategy.
Key Responsibilities:
- Own commercial outcomes including renewals, expansions, retention, and customer growth.
- Analyze customer usage and engagement to identify opportunities for deeper adoption and integration.
- Build trusted relationships with senior stakeholders and act as a strategic partner.
Requirements:
- 7-10 years of experience in Customer Success, Account Management, or Strategic Partnerships in a SaaS environment.
- Proven experience delivering measurable value with technical or mission-critical products.
- Fluency in English and German essential.
Benefits:
- Opportunity to work on innovative AI products with high autonomy.
- Annual discretionary professional development and learning stipend.
- Fully remote working setup across Europe.
Unknown
This is an AI-first company providing innovative products that shape how businesses interact with technology. It operates as a fast-paced, high-autonomy environment with a global team and minimal bureaucracy.