Be the voice of customers and partners, managing requests via Zendesk and occasional calls with clarity and care.
Collaborate with teammates and cross-functional teams to solve complex challenges and improve processes.
Drive continuous improvement by identifying automation opportunities and enhancing product and services.
GOhiring is a leading software company for automated job posting and recruiting analytics. It operates as a small, collaborative team with high trust, creative freedom, and a focus on innovation.
Design the support experience for the Lexware business account across the whole customer journey.
Act as a liaison between the team, feature teams, and banking partners, bringing user perspectives into product decisions.
Monitor key metrics, uncover blind spots, and improve support processes.
Lexware develops accounting and business software for self-employed individuals and small businesses, helping over 450,000 German companies manage their finances. The team values diversity, inclusion, and collaboration, and is officially certified as a Great Place to Work®.
Provide exceptional customer support throughout implementation and daily use of the platform.
Manage stakeholder relationships and ensure data quality for German renewable energy portfolios.
Act as strategic advisor, analyzing customer KPIs and driving product improvements based on feedback.
Streem Energy develops a next-generation SaaS platform for commercial management of renewable energy assets. The company fosters a dynamic, entrepreneurial environment with an international team focused on accelerating the energy transition.
Handle inbound customer conversations across email, chat and social in Italian, Spanish and English.
Resolve order, delivery, returns, refunds and product enquiries end to end.
Own support tooling like Gorgias and Konvo and report recurring issues for improvement.
We specialize in operating and expanding digital businesses in the fashion and lifestyle sector. We are a small, remote-first team with an AI-native approach to eCommerce operations.
Provide written and phone support for customers on payroll software, resolving complex issues and detecting bugs.
Guide customers to optimal product use and independently solve technical and payroll-related questions.
Identify recurring requests and collaborate with support and development teams to improve product and self-service offerings.
Lexware develops accounting, payroll, tax, and financial software for self-employed individuals and small businesses, and is the market leader in Germany. The company fosters an agile, diverse culture with flexible hybrid work and is officially a Great Place to Work.
Provide Tier 2 technical support for complex issues related to hardware, software, networking, and POS/KDS systems.
Perform in-depth technical analysis, log review, and remote diagnostics to resolve escalated incidents.
Contribute to problem management by identifying root causes and implementing preventive measures.
Unisys is a global technology solutions company providing cloud, AI, digital workplace, logistics, and enterprise computing. With a history spanning over 150 years, it serves leading organizations and emphasizes innovation and equality.
Handling customer enquiries in German via email with professionalism and promptness.
Resolving issues and complaints with empathy while ensuring brand standards are upheld.
Collaborating with internal teams to identify recurring issues and improve customer experience.
The Global Talent Co. connects exceptional global talent with innovative technology and lifestyle companies worldwide. It has a community of 25,000+ professionals and emphasizes equal access to opportunity regardless of birthplace.
Provide exceptional customer service across multiple channels including live chat, phone, email, and social media.
Resolve customer inquiries related to product advice, order issues, and general queries with professionalism.
Collaborate with team members and meet department targets while maintaining high service quality.
THG Ingenuity is a fully integrated digital commerce ecosystem, partnering with globally recognized brands like Coca-Cola and Nestle. They operate a large-scale tech platform and emphasize a diverse, inclusive culture with a focus on performance and employee well-being.
Handle inbound customer inquiries and support requests in both French and English.
Proactively reach out to customers requiring assistance or account reviews.
Work in a fast-paced, scaling SaaS environment with a focus on retention and upselling.
Intiveo is a technology company that enhances patient care through innovative software solutions. They are a collaborative team of innovative minds, recognized as one of Canada's Top 100 Employers, with a culture that values stewardship, collaboration, and continuous development.
Respond to customer inquiries via email and callbacks, taking ownership through resolution or escalation.
Classify issues by severity, resolve with knowledge base resources, and escalate complex cases.
Cross-train across Operations and maintain a strong understanding of products and mission.
Possible builds affordable credit products that improve financial health and help people stay out of debt. Founded in 2017, we are a fully distributed company with a global workforce and over 100,000 App Store reviews.
Act as a strategic advisor for key accounts, building executive-level relationships and conducting regular QBRs.
Understand complex business challenges and provide guidance on using consumer insights to drive ROI.
Monitor customer health, identify growth opportunities, and collaborate with internal teams to improve experience.
Appinio is a global market research company that combines an AI-powered insights platform with expert consultancy, helping companies understand consumers and make smarter decisions. Founded in 2014, the company has over 260 employees across 13 countries, is remote-first, and serves 2600+ international clients in over 190 markets.
Act as primary point of contact for customer operational and configuration requests.
Support implementations and deployments from initiation through production launch.
Coordinate activities across Customer Success, Data Science, Data Engineering, and Software Engineering teams.
Sigma Software is a software company that develops AI-driven products and solutions for global customers. The company fosters a collaborative international environment and serves clients across various industries.
Resolve complex clinical inquiries and serve as the primary escalation point for dental professionals in Germany.
Provide expert clinical guidance via phone, chat, video, and email while acting as the liaison between doctors and the lab.
Perform quality assurance reviews, coach team members, and support knowledge base localization.
Dandy is building the operating system for dental offices, modernizing the $400B dental industry through technology. Backed by leading venture capital firms, the company fosters a high-performance, inclusive culture and offers comprehensive benefits.
Deliver excellent customer service to panelists participating in market research surveys.
Ensure timely resolution or escalation of requests and communicate progress promptly.
Achieve or exceed required team KPI goals and coordinate escalations as needed.
Dynata is the global leader in online data collection for the market research industry. We have a collaborative, inclusive culture with a focus on excellence and have been recognized with the 2026 ATD BEST Award for talent development.
Convert inbound phone and online inquiries into successful sales by identifying customer needs and recommending tailored solutions.
Support customers throughout the post-order process and collaborate with architects and the factory for smooth delivery.
Work closely with your team to share knowledge and continuously improve sales practices.
Pineca Group is a leading online brand of prefabricated wooden buildings, delivering high-quality wood living solutions to thousands of customers across Europe each year. Founded in Lithuania and operating in 11 countries, the company is recognised for its craftsmanship, exceptional customer care, and an extensive product portfolio.
Investigate and resolve invoice-related queries accurately, providing clear and reliable information to clients.
Manage client inquiries end-to-end, collaborating with Finance, Product, and HR Operations teams to resolve complex issues.
Analyze client queries and trends to identify process gaps and recommend data-driven improvements.
A global customer experience operations team supporting clients in a fast-paced, remote-first environment. They span 26 countries and offer a diverse, inclusive international workplace.
Resolve advanced technical support cases for Lexware products that reach the second level via hotline, email, or remote support.
Document solutions in our ticketing system and collaborate with third-level support for in-depth error analysis.
Provide expert assistance to our customers, ensuring clear communication and systematic problem-solving.
Haufe-Lexware is a leading provider of business software and professional digital media. With a strong team and a focus on innovation, we foster a collaborative culture that values expertise and customer success.
Manage daily communications across support channels (email, chat, phone) to ensure customer satisfaction.
Build trust through empathetic, clear, and objective communication while researching customer history for best resolution.
Maintain accurate records in CRM, categorize tickets, and escalate recurring or critical issues to leadership.
Wellhub is a corporate wellness platform that connects employees to top partners in exercise, mindfulness, therapy, nutrition, and sleep, all in one subscription. With offices in New York and teams across Europe, North America, and South America, they foster a culture that values well-being, collaboration, and diverse perspectives.
Provide personalized support to Mandarin-speaking students and parents, building trusted relationships.
Manage onboarding, administrative processes, and orientation sessions for the Chinese market.
Collaborate with academic, product, admissions, and sales teams to improve support processes.
The partner company provides personalized academic support to students and families through education technology. They operate a globally distributed, fully remote team focused on collaboration and continuous improvement.