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Responsibilities:
- Handle customer support tickets in Italian and English.
- Troubleshoot and resolve issues related to Spotify accounts or service.
- Ensure timely and accurate responses to meet service level goals.
Requirements:
- Fluent in Italian and English (written and verbal).
- Previous customer support experience is preferred.
- Ability to work remotely within Bulgaria with reliable internet.
What We Offer:
- Fixed-term contract with remote work flexibility.
- Opportunity to work for a global music brand.
- Training and support to succeed in the role.
Spotify
Spotify is a leading music streaming service with a global user base. It fosters a supportive and inclusive culture for its diverse team.