Source Job

• Provide email and chat support to Spotify platform users.
• Answer FAQ-type questions and assist with account management and payment issues.
• Guide users through troubleshooting steps with patience and clarity.

Sutherland is a global digital transformation company that provides business process and technology solutions. At Sutherland Bulgaria, we focus on bringing great people together to do exceptional things, fostering an international, positive, and collaborative environment.

• Provide customer support via chat for a leading European brand, handling inquiries about products and their lifecycle.
• Manage written communication channels to deliver clear, accurate, and timely responses.
• Analyze customer issues and identify appropriate solutions to ensure high service quality.

Sutherland is a global Customer Experience Management provider that helps companies optimize processes through innovative technology and solutions. With over 2,000 employees in Bulgaria alone, the company offers a collaborative, international environment and comprehensive training.

• Be the voice of customers and partners, managing requests via Zendesk and occasional calls with clarity and care.
• Collaborate with teammates and cross-functional teams to solve complex challenges and improve processes.
• Drive continuous improvement by identifying automation opportunities and enhancing product and services.

GOhiring is a leading software company for automated job posting and recruiting analytics. It operates as a small, collaborative team with high trust, creative freedom, and a focus on innovation.