Resolve customer inquiries via live chat, WhatsApp, and email, handling logistics, orders, and website issues.
Support team growth by onboarding and training new joiners, coaching colleagues, and managing escalations.
Collaborate across departments, driving root-cause fixes and owning day-to-day operations with a customer-first mindset.
Nivoda is a global B2B diamond and gemstone marketplace connecting retailers with suppliers. Processing $300M+ annually, it spans multiple regions. Its customer support team is distributed across 8+ countries, with a focus on responsiveness and continuous improvement.
Respond to customer inquiries through live chat, WhatsApp, email, and other support channels, providing accurate and timely solutions.
Manage customer issues related to orders, logistics, website functionality, and general platform usage.
Handle complex customer escalations with professionalism, ownership, and a problem-solving approach.
Our partner is a technology-driven organization providing a global platform for customer experiences. They operate in a fast-paced, international environment with a collaborative culture and low-hierarchy structure.
Support core service delivery and provide daily customer support via Freshdesk.
Work closely with local sales team and other departments to drive customer satisfaction.
Conduct training sessions to help customers maximize service usage.
Brandbank provides digital product content solutions for brands and retailers globally. It is part of NIQ, a consumer intelligence company with operations in over 100 markets, and fosters a diverse, relaxed team culture.
Actively manage a portfolio of high-value customers, driving revenue growth and retention through multi-channel engagement.
Build strong relationships with decision-makers, using data to identify upsell opportunities and prevent churn.
Maintain accurate CRM records and leverage call intelligence tools to continuously improve performance.
Finom is a European tech startup developing an all-in-one financial B2B platform integrating banking, accounting, and invoicing. With over $346 million in total funding, the company fosters a culture of innovation and empowerment, encouraging bold ideas and swift implementation.
Provide telephone, live chat, and email support to ensure smooth daily operation of services.
Work scheduled shifts with shift bonuses for night shifts, Sundays, or holidays.
Resolve customer issues and ensure satisfaction, with opportunities to grow and increase compensation.
Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. With hundreds of agency partners globally, Via is recognized as a leading transportation technology and service provider.
You will be accountable for order delivery and coordination of order management process.
You will serve as SPOC between customer and operational teams.
You will manage customer escalations and propose process improvements.
We provide innovative information and communication technology services. We have grown to over 3900 employees and are the second largest employer in eastern Slovakia.
Guide restaurant partners through a tailored onboarding process, configuring software and delivering engaging remote training.
Manage a dynamic queue of implementations to reduce time-to-onboarding while ensuring high-quality setup.
Collaborate cross-functionally with Sales, Customer Success, and Billing teams to refine onboarding strategies and eliminate customer pain points.
OpenTable helps restaurants thrive with world-class technology, part of Booking Holdings, serving over 60,000 restaurant partners globally for 25+ years. They foster a global, dynamic work environment with a culture of hospitality and inclusion.
Serve as the primary point of contact for HR-related customer inquiries via email, phone, and chat.
Efficiently manage and resolve client inquiries, investigate issues, and collaborate with internal teams like sales, operations, finance, and payroll.
Maintain up-to-date knowledge of company offerings, conduct training sessions, and analyze support data to drive improvements.
Remote People builds infrastructure for borderless teams, handling global payroll, benefits, taxes, and compliance with a technology platform. They are a growing international family committed to building a diverse, global team and offering equal opportunities.