Senior Customer Support Executive, Italian & French Speaking

About the role:

• Become a key contributor to a global customer experience team supporting businesses across multiple regions.
• Help customers solve complex challenges while ensuring smooth, efficient, and personalized interactions across digital support channels.
• Collaborate with cross-functional teams to improve processes and customer outcomes.

Key accountabilities:

• Act as a trusted point of contact for customers, ensuring issues are resolved quickly and effectively while representing customer needs internally.
• Support onboarding and training of new team members, sharing knowledge and helping improve team capabilities.
• Monitor key performance indicators such as response time, resolution time, and customer satisfaction metrics.

What you bring:

• 5+ years of experience in online customer support, live chat, and customer-facing communication roles.
• Native or full professional proficiency in English, Italian, and French is required.
• Strong customer-first mindset with a commitment to delivering exceptional service.