You will act as a key point of contact, combining communication skills, problem-solving abilities, and attention to detail.
Working with digital tools and support processes, you will collaborate with a global team to provide efficient and high-quality service.

Key Responsibilities:

Act as the first point of contact for customer inquiries through phone and email channels.
Provide friendly, professional, and solution-oriented support to users and partners.
Troubleshoot issues and guide customers through technical or operational questions.

Requirements:

Fluent French and English communication skills, both written and spoken.
Previous experience in customer support, customer service, or another client-facing role.
Experience with support platforms such as Zendesk and JIRA.

Confidential

Our partner provides customer support services for an international user base. The team operates remotely with a focus on flexibility and autonomy, supporting a growing global customer success operation.

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