Manage user inquiries across multiple channels, primarily email, with potential expansion to chat-based support, ensuring timely and accurate responses.
Investigate user-reported issues in depth, gathering detailed information, identifying root causes, and providing clear and effective solutions.
Escalate bugs, incidents, and complex cases to appropriate internal teams such as development, logistics, and operations for resolution.

Requirements:

1.5+ years of experience in technical support or customer support roles within a tech or product-driven environment.
Hands-on experience using ticketing systems such as Zendesk for managing, tracking, and resolving customer requests.
Fluency in Russian (native level) and English (B2 or higher) is required.

Benefits:

Flexible work arrangement with options for fully remote, hybrid, or office-based work depending on preference.
Health and wellness benefits including medical insurance, sports programs, language courses, and therapy support.
Opportunity to work with innovative consumer hardware and software products with a strong global community.

Jobgether

This is a partner company listed on Jobgether, which uses AI-powered matching to connect candidates with hiring employers. The company focuses on innovative hardware and software products for a global tech-savvy community, and the role involves cross-functional collaboration with engineering, logistics, and product teams.

Apply for This Position