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Responsibilities:
- Manage the end-to-end RMA process, including processing replacements and tracking returned products.
- Develop extensive product knowledge and act as a point of escalation reviewer for the Support team.
- Collaborate with Logistics, Shipping, Field Quality, and Compliance teams to coordinate product returns.
Qualifications:
- Minimum one year of technical troubleshooting or IT help desk experience with RMA or logistics focus.
- Strong analytical skills and ability to prioritize tasks in high-pressure situations.
- Experience with tools like Freshdesk, Zendesk, Salesforce, and data management platforms.
Benefits:
- Comprehensive medical, dental, and vision coverage for employees and family members.
- Traditional or Roth 401k retirement plan with a 2% company match.
- Modern life stipends for learning and development.
Hinge Health
Hinge Health uses technology to scale and automate healthcare delivery for musculoskeletal conditions, affecting over 1.7 billion people worldwide. The company is partnered with 50+ health plans, serving over 20 million people across 2,550 employers, with offices in San Francisco, Montreal, and Bangalore.