Troubleshoot complex issues and determine if escalation to engineering is needed.
Identify severity of reported issues and escalate as necessary.
Communicate directly with customers via Zendesk and Zoom.

Requirements:

Previous experience in technical support for SaaS solutions.
Strong analytical and problem-solving skills.
Excellent customer management skills in escalated situations.

Benefits:

Discretionary PTO and paid holidays.
Medical, dental, and vision plans with $0 monthly premium.
401k plan and equity.

Legion Technologies

Legion Technologies delivers the industry’s most innovative workforce management platform, enabling businesses to maximize labor efficiency and employee engagement simultaneously. Our mission-driven team is remote, collaborative, and fast-paced, with a global presence.

Apply for This Position