Develop deep knowledge of the platform and advocate for users with empathetic support.
Solve technical challenges in real-time via calls, chats, and emails, including troubleshooting and billing.
Guide users with best practices, maintain resources, and report bugs to Product.

Qualifications:

1+ years in customer or technical support, preferably in SaaS.
Excellent communication and problem-solving skills.
Proficiency with Help Desk platforms and live chat tools.

Benefits:

Comprehensive health insurance, 401(k) with match, and equity stock options.
Flexible hours, remote work, and generous vacation/sick leave.
Paid parental leave and professional development stipends.

Submittable

Submittable transforms how organizations create social impact through a platform that empowers mission-driven groups. In 2024, the company helped run 30,000 programs and distributed over $10 billion in funding, with a culture focused on innovation, collaboration, and growth.

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