Remote Customer service Jobs • Help Desk

The User Support Representative will provide front line support for the RSVP program by responding to inquiries from users regarding appointment changes, claim related questions, and basic technical issues regarding the Participant Portal via telephone and Secure Message. The User Support Representative will diagnose problems through discussions with users and will resolve straightforward issues and create tickets.

Respond to incoming customer queries via chat, email, or phone, identifying needs and helping customers troubleshoot. Replicate, analyze, and document product defects. Update internal databases with technical issue information and discussions. Escalate issues to technical teams, provide customer training, and share feature requests. Work hours include shifts from Monday to Friday (Warsaw time).