This role supports a geo-graphically dispersed, multi-disciplined technical team providing end-user help desk support services, requiring the ability to learn. Responsibilities include providing remote technical support to federal clients over 24x7 coverage, documenting problems, maintaining documentation, and participating in continuous improvement initiatives.

A Customer Service Technician is a key element within Rackspace’s customer service and technical support operations, providing technical support to customers via phone/chat/support tickets on issues related to hosted business email and Microsoft Office 365. You will partner with customers to provide consistent troubleshooting techniques to quickly identify the source of a problem and provide solutions.

Provide first contact support for small & large business voice, video, data, and premium commercial product issues. Demonstrate exceptional customer service skills in order to exceed customers’ expectations and to minimize escalations by taking ownership of customer-reported issues. Assist customers with Internet configurations and settings.

Givebutter is looking for a Phone Support Specialist to support the fundraising efforts of a large and diverse group of NPOs. The primary responsibility of this role will be responding to inquiries from current users via phone, guiding them through their questions, and providing clear, friendly, and helpful support. This is a direct-hire, permanent, remote position.