Job Description
Respond to incoming customer queries via chat, email, or phone. Identify customer needs and help customers troubleshoot and consult on specific use cases or issues. Replicate, analyze, and document/report product defects (for example, by testing different scenarios or impersonating users). Update internal databases with information about technical issues and useful discussions with customers. Identify when issues require further escalation and engage with technical teams for technical issue resolution. Provide training to new customers. Share feature requests and effective workarounds with team members. Follow up with customers to ensure that their technical issues are resolved. Gather customer feedback and share with our Product, Sales, and Marketing teams. Work hours include shifts from Monday to Friday.
About FORM
FORM powers the world’s 2 billion mobile workers with mobile technology that improves execution from the frontline, activating and connecting teams in the field.