Lead and coordinate the response to major incidents, establishing clear command and communications.
Own the Problem Management process, driving root cause analysis and corrective actions.
Own and improve the IT Change Management process, ensuring governance and compliance.
Baringa is a global consulting firm that partners with leaders to drive change and create value. With over 2,000 people in the UK, Europe, North America, Asia and Australia, the firm combines global insight with local understanding.
Monitor escalation channels and the Technical Support queue in Zendesk, catching early signals of systemic problems before they reach customers.
Investigate complex product, platform, and data-layer issues using tools like Datadog, internal dashboards, and SQL, reproducing bugs and producing evidence-backed escalations.
Handle live incidents end-to-end, performing root cause analysis and turning noisy reports into validated, high-signal work for Engineering.
We operate a marketplace connecting healthcare professionals with workplaces in need, enabling financial stability and essential care for millions. We're a remote-first team of over 1,000, profitable since 2022, and leaders in Long-Term Care staffing.
Own client technology environments and align them with business goals and regulations.
Develop multi-year technology roadmaps and lead high-priority incident resolution.
Mentor engineers, drive technical excellence, and partner with Client Success Managers.
Resultant is an outcomes-focused consulting firm that helps clients use technology and data to solve complex challenges. Founded in 2008, the company employs more than 450 team members with a collaborative culture described as humble, hungry, and smart.
Monitor endpoint health and digital employee experience using Nexthink to identify and resolve issues proactively.
Perform root cause analysis and develop automation and self-healing workflows for recurring endpoint and application problems.
Partner with service owners to improve employee productivity through analytics, sentiment analysis, and remediation.
Anovia (formerly Innovatia Technical Services) is a technology outsourcing support provider specializing in workflow, knowledge processes, and technical support for the telecommunications industry. With over 200 professionals worldwide, they serve Fortune 500 and Fortune 1000 companies with a focus on culture and employee growth.
Own resolution of escalated, high-severity customer issues with clear communication.
Lead root-cause analysis and corrective actions to reduce recurring technical problems.
Coach support engineers and improve diagnostic standards and playbooks.
Magnet Forensics is a global leader in digital investigative software that helps law enforcement and organizations acquire, analyze, and share digital evidence. The company serves thousands of customers globally and fosters a culture of learning, innovation, and integrity with employees around the world.
Own incident management end to end for Loomi, leading live incidents as Incident Manager through restoration.
Design and implement a unified incident process across products, and own incident communications for customers and executives.
Establish Problem Management from scratch, including root cause analysis and a known error database.
Bloomreach is building the world’s premier agentic platform for personalization, using AI agents to transform the customer journey. It powers personalization for over 1,400 global brands, with a virtual-first culture of freedom and trust.