As a Senior Incident Manager, you’ll be at the heart of keeping our cloud operations running smoothly, ensuring incidents are resolved swiftly and effectively. This role is all about bringing calm to the chaos—leading critical incident response, driving root cause analysis, and proactively improving processes to enhance product stability.

Focusing on major incident, process, program, and release management. Creating, communicating, and executing incident response strategy and acting for individual incidents, closely partnering with Engineering, Technical Support, and Customer Success to drive resolution and improve tools and processes. Leading the weekly release process as part of a release management team.