Support a global enterprise’s infrastructure operations and drive reliability across complex, hybrid environments. This role blends technical depth with operational rigor and collaboration across business and IT to ensure resilient, always-on service delivery. This is a USA-based role.
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This role combines hands-on operational leadership with strategic program management, requiring someone who can manage critical support operations while driving high-impact cross-functional initiatives that enhance engineering organization's effectiveness. You will own the operational backbone of our engineering support systems with clear accountability and continuous improvement by designing and operating an on-call framework. The position will act as the coordination hub for support requests and incident response.