Staff Incident Manager

Key Responsibilities:

• Lead the end-to-end management of major and critical production incidents, coordinating stakeholders from detection through resolution while ensuring structured decision-making and timely escalation.
• Drive improvements in operational reliability by reducing key metrics such as Mean Time to Detect (MTTD), Mean Time to Engage, and Mean Time to Recover (MTTR).
• Manage and optimize the on-call program, including rotations, escalation policies, alert quality, and paging processes to improve engineer effectiveness and reduce alert fatigue.

Requirements:

• 7+ years of experience in incident management, site reliability, production operations, or a related technical role supporting customer-facing systems.
• Proven experience leading major incident response in production environments, ideally as an Incident Commander or within a dedicated incident management function.
• Strong understanding of distributed systems, cloud-native infrastructure, and modern production operations.

Benefits:

• Competitive compensation package with stock options and comprehensive health insurance.
• Fully remote work with flexibility to work from anywhere and a one-time home office allowance.
• Flexible paid time off and professional development opportunities including language, technical, and personal growth courses.