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About the Role:
- Manage IT incidents throughout their lifecycle, from initial identification to closure.
- Coordinate cross-functional technical teams during high-priority situations.
- Communicate incident status and resolutions to stakeholders and leadership.
What You'll Do:
- Monitor, triage, and escalate incidents to ensure timely resolution.
- Analyze incident trends and identify opportunities for process improvements.
- Facilitate post-incident reviews and recommend preventative actions.
Who You Are:
- An experienced IT operations professional with 5–7 years in incident management.
- Strong communicator who thrives under pressure and manages multiple priorities.
- Knowledgeable in ITIL principles and familiar with ServiceNow or similar platforms.
Benefits:
- Competitive salary and comprehensive benefits including medical, dental, and vision.
- 401(k) with employer matching, paid parental leave, and wellness programs.
- Paid holidays, volunteer time off, and additional voluntary insurance options.
Jobgether
Jobgether uses AI-powered matching to connect candidates with hiring companies, focusing on efficiency and fairness. They operate as a platform that processes applications and shares top-fitting candidates with employers, emphasizing innovation and continuous improvement.