Coordinate and manage escalated incident processes, ensuring timely restoration of failed services.
Communicate incident status, resolution, and success criteria to internal and customer stakeholders.
Own Root Cause Analysis (RCA) processes and manage Technical Action Plans for Sev1 and Sev2 incidents.
HealthEdge is a healthcare software company providing hosted solutions for the healthcare industry. The company operates in a full-time, remote environment with a focus on collaborative and cross-functional teamwork.
Lead end-to-end management of major production incidents, coordinating cross-functional teams from detection to resolution.
Drive improvements in operational reliability by reducing MTTD, MTTR, and optimizing on-call programs.
Facilitate blameless postmortems and establish incident management standards including severity frameworks and runbooks.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. They focus on innovation and operational excellence within a globally distributed engineering organization.
Drive critical production issues to timely resolutions with strong communication and leadership.
Lead risk assessments and postmortems to help teams spot patterns and prevent future incidents.
Analyze incident data and trends to identify improvements and reduce impact over time.
Grant Street Group helps public sector agencies run financial and tax solutions. They are a technology-focused company with a collaborative culture that emphasizes teamwork and professional excellence.
Coordinate incident response for critical production issues, ensuring clear communication and timely resolution.
Act as a central point of contact during incidents, driving alignment across engineering, product, and operations.
Facilitate post-incident reviews, analyze trends, and implement process improvements to prevent recurrence.
The company focuses on operational resilience and incident management for technology systems. It is a technology-driven organization with a collaborative culture emphasizing teamwork and continuous improvement.
Supervise and coach a team of IT support analysts handling inbound tickets, calls, and chats for a live digital court reporter product.
Lead incident response for high-severity events, coordinate cross-team escalations, and maintain runbooks and training materials.
Build and manage hardware kit provisioning, on-call schedules, and support metrics reporting to improve service quality.
Magna Legal Services provides end-to-end legal support services to law firms, corporations, and governmental agencies throughout the nation. They are building a dedicated support team for their digital court reporter product, Maggie, and are roughly doubling their user base over the next year.
Lead the Site Reliability Operations team, overseeing observability, monitoring, incident response, and operational excellence for key enterprise services.
Partner with product, engineering, and infrastructure teams to embed CI/CD and release best practices, automating build/test/deploy and release monitoring.
Own problem management, driving root cause analysis and corrective actions to improve system resilience and reduce incident impact.
Mercury Insurance helps people reduce risk and overcome unexpected events, serving customers for over 60 years. They are a midsize employer recognized as one of America's Best Midsize Employers for 2026, with a collaborative culture focused on growth and inclusion.
Monitor and triage alerts from security tools such as SIEM, EDR/XDR, firewalls, and cloud security platforms.
Conduct initial investigation and documentation of potential security incidents and escalate as needed.
Support identity and access management tasks, including user provisioning, access reviews, and MFA/SSO support.
Make-A-Wish grants life-changing wishes for eligible children. As the world's largest wish-granting organization, it fosters a community-oriented environment and warmly embraces wish families, volunteers, and colleagues.
Lead, mentor, and develop a team of engineers and administrators managing enterprise productivity platforms.
Oversee 24x7x365 operational support, including on-call rotations and escalation management.
Act as senior technical escalation point for complex incidents and drive platform enhancements.
Cision is a global leader in consumer and media intelligence, engagement, and communication solutions. The company serves over 75,000 organizations, including 84% of the Fortune 500, and is committed to fostering an inclusive environment.
Act as primary bridge between VA business stakeholders and ServiceNow delivery teams, eliciting and translating complex process requirements into platform solutions and managing the product backlog.
Lead process discovery, gap analysis, and requirements workshops, producing user stories, acceptance criteria, and functional specifications for Agile sprint execution.
Validate delivered solutions against defined criteria, facilitate UAT, and identify process optimization and automation opportunities within the VA ESM ServiceNow environment.
Kentro, an IT consulting firm, delivers innovative technology solutions to federal clients including the VA. The company holds ISO certifications and CMMI ratings, has been recognized for growth and culture, and employs a diverse team of experts committed to professional development and community impact.
Manage technical implementation projects for all Nextech products, including planning and coordinating within timelines and budget.
Collaborate with internal teams, third-party vendors, and client stakeholders to ensure successful project execution.
Monitor project progress, identify risks, and drive mitigation strategies to ensure client satisfaction and timely go-lives.
Nextech is a leader in specialty healthcare technology solutions. They are committed to hiring and retaining talent with competitive pay, generous bonuses, great healthcare, and a comprehensive wellness program.