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Incident Response Business Analyst

Grant Street Group

  • Drive critical production issues to timely resolutions with strong communication and leadership.
  • Lead risk assessments and postmortems to help teams spot patterns and prevent future incidents.
  • Analyze incident data and trends to identify improvements and reduce impact over time.

Communication Problem Solving Incident Management Data Analysis Leadership
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Incident Manager

HealthEdge
US

  • Coordinate and manage escalated incident processes, ensuring timely restoration of failed services.
  • Communicate incident status, resolution, and success criteria to internal and customer stakeholders.
  • Own Root Cause Analysis (RCA) processes and manage Technical Action Plans for Sev1 and Sev2 incidents.

HealthEdge is a healthcare software company providing hosted solutions for the healthcare industry. The company operates in a full-time, remote environment with a focus on collaborative and cross-functional teamwork.

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