Provide front-line technical support for a large enterprise IT environment, answering and resolving incoming service desk contacts via voice and digital channels using Amazon Connect and Salesforce Service Cloud Voice.
Document incidents and requests accurately, escalate per defined ITSM procedures, and meet service-level targets for response, resolution, and customer satisfaction.
Contribute to knowledge base articles and continuous improvement of support processes, following ITIL-aligned processes for incident, request, and escalation management.
FormativGroup operates within the critical middle layer of business technology, connecting infrastructure to business processes for the middle market. They employ specialists with deep technical expertise across cloud architecture, system integration, AI, and data strategy to unify fragmented systems.
Ensure reliability, scalability, and performance of hosted healthcare platforms.
Lead incident response, root cause analysis, and implement proactive monitoring.
Automate operational tasks using scripting and Infrastructure-as-Code.
Altera Digital Health empowers healthcare providers to deliver superior care through innovative technology. The company is part of Constellation Software Inc., Canada's largest software company, offering a supportive and award-winning culture with opportunities for growth.
Receive and own L2 escalations across all severity levels; take over technical lead role on Sev2+.
Perform deep-dive endpoint triage via EDR: process tree analysis, remote artifact collection, behavioral event review, and custom detection rule evaluation.
Conduct structured threat hunts in the SIEM using detection rule logic, event correlation queries, and multi-source pivoting.
AlphaSense empowers the world’s most sophisticated companies to make decisions with confidence, providing market intelligence and search built on proven AI. We have over 2,000 employees across the globe with offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland and are trusted by over 6,000 enterprise customers.
Lead the Site Reliability Operations team, overseeing observability, monitoring, incident response, and operational excellence for key enterprise services.
Partner with product, engineering, and infrastructure teams to embed CI/CD and release best practices, automating build/test/deploy and release monitoring.
Own problem management, driving root cause analysis and corrective actions to improve system resilience and reduce incident impact.
Mercury Insurance helps people reduce risk and overcome unexpected events, serving customers for over 60 years. They are a midsize employer recognized as one of America's Best Midsize Employers for 2026, with a collaborative culture focused on growth and inclusion.
Manage and maintain the ITSM platform including user management, role assignments, workflows, and system updates.
Implement and manage IT service management processes, including incident, problem, change, and Service request management, aligned with ITIL best practices.
Develop and maintain dashboards, reports, and metrics to monitor ITSM performance and support continual service improvement.
Community Medical Centers is committed to diversity and inclusion. They provide high-quality healthcare and take care of their teams.
Implement highly available, scalable infrastructure across AWS, GCP, and bare-metal environments.
Drive an "automation-first" culture by writing code in Python/Go to build self-healing systems.
Act as lead Incident Commander, develop response playbooks, and conduct post-incident analyses.
Zscaler accelerates digital transformation to secure customers with a cloud-native Zero Trust Exchange platform. The company processes over 200 billion transactions daily and fosters a culture of execution, collaboration, and accountability.
Lead the evaluation, adoption, and execution of technology initiatives.
Recruit, mentor, and motivate a high-performance operations staff.
Drive operational excellence through structured incident, problem, and change management practices.
Business Wire is a press release distribution company. The company's total rewards include remote work, health benefits, fitness allotment, and a 401(k) plan.
Ensure compliance with company policies and regulatory requirements.
Maintain accurate and detailed records of all account documentation.
Coordinate with the VCC Support teams for remote technical support, downtime reporting.
Verra Mobility is a company that focuses on high performance and breakthrough outcomes. The company values integrity, courage, collaboration, and growth, fostering an engaging work environment.
Provide technical assistance to computer users by resolving hardware, software, and network issues via phone, email, and chat.
Process and manage trouble tickets, ensuring detailed documentation and timely resolution of incidents.
Coordinate with other teams to solve enterprise-level problems and maintain audit trails for all reported issues.
Empower AI provides AI solutions for federal government agencies, helping them transform their workforce. Headquartered in Reston, Va., the company leverages three decades of experience and is recognized as a 2024 Military Friendly Employer.
Manage a distributed team of 4 IT support specialists across time zones, setting performance expectations and escalation protocols.
Drive support metrics improvement (MTTR, SLA, CSAT) and implement automation and AI tools to reduce manual workload.
Own the full IT employee lifecycle including onboarding, offboarding, hardware management, and proactive support operations.
Dragos is a market leader in ICS/OT Cybersecurity, dedicated to arming customers with technology, threat intelligence, and services to protect industrial systems. They are a remote-first culture with operations in North America, Europe, the Middle East, and APAC, and seek mission-oriented teammates who embody authenticity, transparency, and trust.
Support the coordination of CX service delivery and daily operations in alignment with SLA requirements.
Monitor service requests, tickets, shifts, and operational metrics to ensure timely response and issue resolution.
Collaborate with internal teams to identify opportunities for service improvements and operational efficiency.
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation. They support digital transformation for some of the world's largest enterprises and retain nearly 1000 full-time professionals, experiencing annual growth rate exceeding 25%.
Act as a senior escalation point for technical incidents, supporting clients and internal teams with complex issues related to trading workflows and system integrations.
Lead incident management activities, ensuring timely resolution within SLA frameworks, and maintain knowledge base content and support tools.
Collaborate with development, service management, and external stakeholders to drive continuous improvement and operational excellence in electronic trading systems.
Our partner provides high-touch customer support and complex financial trading technology, ensuring the stability and performance of mission-critical electronic trading systems. The company operates in a fast-paced, SLA-driven, and highly collaborative environment with a strong emphasis on operational excellence.
Act as the final escalation point for complex Cloud infrastructure issues, analyzing logs and metrics to identify root causes.
Own high-severity incidents, coordinate resolution with Engineering, DevOps, and SRE teams, and contribute to preventive actions.
Mentor L1 and L2 support engineers, create runbooks and SOPs, and collaborate with Product teams to reproduce issues.
Gcore provides infrastructure and software solutions for AI, cloud, network, and security, powering real-time communication, streaming, enterprise AI, and secure web applications. With 550+ professionals globally, they collaborate with partners like Intel, NVIDIA, Dell, and Equinix to support the digital ecosystem.
Solving Exchange backend incidents, documenting outages, and performing root cause analysis.
Handling Incident, Problem, and Change Management processes for Exchange environments.
Supporting Exchange projects like buildup, migrations, and version upgrades with PowerShell scripting.
Deutsche Telekom IT Solutions is a subsidiary of Deutsche Telekom Group, providing IT and telecommunications services to large corporate clients. With over 5,300 employees, it is recognized as Hungary's most attractive employer in 2025 and operates across four sites.
Provide technical assistance to computer users via phone, email, and instant message, resolving issues with hardware, software, and network connectivity.
Manage trouble tickets, documenting problems and solutions, and assist with data transfers for laptops and mobile devices.
Maintain standard working hours, collaborate remotely, and ensure productivity through customer interaction.
Empower AI provides AI solutions for government agencies, leveraging three decades of experience in Health, Defense, and Civilian missions. Headquartered in Reston, Va., the company is a 2024 Military Friendly Employer and focuses on practical, sustainable digital transformation for federal clients.
Monitor, prioritize, and coordinate clients’ overall status of technical support tickets and issues.
Proactively build strong relationships with key contacts of the customer operations organization.
Drive resolution for escalations, partnering with technical teams to bring issues to resolution.
Amwell transforms healthcare for all through technology and innovation. With almost two decades of experience, they serve large healthcare organizations in the U.S. and worldwide, fostering a culture of respect, inclusion, and collaboration.
Provide first-contact resolution for customer issues including encryption support, account lockouts, and account provisioning.
Triage and escalate service requests to appropriate second or third-tier support teams while maintaining accurate records.
Collaborate with teammates using approved platforms like MS Teams and Jira, and contribute to the knowledge base.
OHSU (Oregon Health & Science University) is a public academic health center dedicated to patient care, groundbreaking research, and training the next generation of healthcare professionals. As Portland's largest employer, it operates a system of hospitals and clinics across Oregon and Southwest Washington, fostering an inclusive and anti-racist culture.
Act as first responder for security alerts and triage severity.
Own customer security tickets including account recovery and MFA reset.
Maintain runbooks and improve escalation processes, communicating clearly across teams.
Supabase is the Postgres development platform, providing a complete backend solution including Database, Auth, and Storage. With over 280 team members across 55+ countries, we are a globally distributed, open-source-first company that values async communication and developer-friendly tools.
Provide remote L1/L2 technical support for server infrastructure incidents via phone, email, and chat.
Troubleshoot hardware and software in Windows Server, Linux, and VMware environments.
Collaborate with escalation teams and document incidents in ticketing systems.
CGS is a global IT consulting and solutions provider focused on enterprise technologies and healthcare. They foster a collaborative, dynamic culture and serve international customers.
Respond to and resolve support tickets covering workstation incidents and service requests, for users across multiple global locations.
Locaria is a multilingual marketing and linguistic services agency that operates across more than 90 global markets. They blend insights, data, talent and technology to take global content further for ambitious brands.