Source Job

• Lead, coach, and grow the Global Help Desk team, including ownership of end-user support.
• Manage onboarding and offboarding operations, ensuring employees are provisioned and deprovisioned efficiently and securely.
• Oversee endpoint management practices, including laptop provisioning, asset tracking, patching, device compliance, and MDM administration.

Horizon3.ai is a cybersecurity company dedicated to enabling organizations to proactively find, fix, and verify exploitable attack vectors. They are a fusion of former U.S. Special Operations cyber operators, startup engineers & operators, and formerly frustrated cybersecurity practitioners.

• Serve as the primary gatekeeper for the global IT deployment queue, ensuring timely assignment and resolution of tickets.
• Manage regional service partners and vendors to maintain global operational standards and SLAs.
• Optimize hardware lifecycle and inventory data integrity across international hubs.

ComputerCare provides global IT deployment and asset lifecycle management services. They are an equal opportunity employer with a focus on diversity and inclusion.

• Lead and develop two support teams: Community Support for the global rater workforce and Tier 2 Internal Support for Welo Data teams.
• Design and maintain customer service automations including AI-assisted workflows, self-service tooling, and intelligent routing.
• Define KPIs, own reporting cadences, and use data to identify gaps, set priorities, and drive continuous improvement.

Welo Data is the multilingual data and evaluation partner for foundation labs and enterprises deploying GenAI systems globally. They deliver human judgment, data infrastructure, and evaluation systems to ensure AI model reliability across languages and cultures, supported by a global network of 500,000+ vetted experts spanning 300+ languages.

• Provides daily leadership, coaching, and performance management for two IT Support Engineers.
• Manages the IT support queue, prioritizing and assigning requests to meet SLA commitments.
• Acts as a senior escalation point for complex or critical IT support incidents.

FiscalNote is a leader in policy and global intelligence. By uniquely combining data, technology, and insights, FiscalNote empowers customers with critical insights and the tools to turn them into action. The company has 880 employees, and they value diversity and are committed to equal opportunities and creating an inclusive environment for all employees.

• Respond to and resolve support tickets covering workstation incidents and service requests, for users across multiple global locations.

Locaria is a multilingual marketing and linguistic services agency that operates across more than 90 global markets. They blend insights, data, talent and technology to take global content further for ambitious brands.

• Provide remote laptop and user support to our global team to troubleshoot system and network problems.
• Use Salesforce to log, update, and resolve support tickets in a timely manner.
• Collaborate with internal teams and 3rd party vendors to troubleshoot/resolve incidents.

Plative Inc. is committed to creating a diverse environment and is an equal opportunity employer. They value building trusted relationships and fostering openness and empathy in every interaction.

• Provide Tier 1 IT support by troubleshooting hardware, software, SaaS applications, account access issues, and collaboration tools.
• Manage end-to-end onboarding and offboarding processes, including account provisioning, access control, and device setup.
• Oversee IT hardware lifecycle management, including inventory tracking, deployment, recovery, and asset record accuracy.

Our partner is looking for an IT Support Specialist based in the United States. You will join a fast-paced, mission-driven technology environment where reliable IT operations are essential to enabling highly distributed teams working across complex, security-sensitive environments.

• Manage and prioritize customer inquiries across support channels, delivering timely resolutions.
• Provide hands-on support to community administrators and creators, helping them navigate platform features.
• Develop expertise in the platform’s ecosystem to troubleshoot technical and product-related issues.

Jobgether is a platform using AI-powered matching to ensure applications are reviewed fairly. The company connects job seekers with roles, focusing on objectivity and speed in the hiring process.

• Provide timely technical support to end users via phone, email, and remote tools, ensuring fast resolution of hardware and software issues.
• Troubleshoot, diagnose, and resolve issues across Windows and Mac environments to minimize downtime.
• Manage IT ticketing queues by logging, tracking, escalating, and following up on support requests to ensure SLA compliance.

This role supports a partner company’s IT function, focusing on responsive technical support to end users. They are a growing organization with a collaborative, fast-paced environment and supportive IT leadership.

• Own the technical infrastructure supporting day-to-day operations across internal tools, marketing tech, and workspace management.
• Manage Monday.com workspace design, automations, and user onboarding across multiple brand boards and team workflows.
• Administer the martech stack including subscription management, cost tracking, user provisioning, and tool integrations.

Valerie is a multi-brand company that manages internal tools, marketing technology, and workspace operations to scale brands. They operate as a startup or scale-up environment, currently growing the team with a focus on systems thinking and execution.

• Provide remote IT support across locations and time zones.
• Own the full ticket lifecycle - log, categorize, prioritize, troubleshoot, resolve, escalate, follow up, and close with clear notes.
• Create and maintain internal IT documentation, guides, and KB articles.

INFUSE is committed to complying with applicable data privacy and security laws and regulations. They aim to give every candidate a fair and detailed assessment.

• Lead, mentor, and develop a team of highly skilled Support Engineers, setting clear expectations and providing regular feedback.
• Act as a key escalation point, leading responses to incidents and collaborating cross-functionally to improve customer support and reduce commercial risk.
• Identify opportunities to improve the customer experience, build strong business cases, and influence stakeholders to drive positive change.

The Adaptavist Group combines teamwork, technology, and processes to help businesses improve. They deliver enterprise software, tailored solutions, and services across technology ecosystems like Atlassian and AWS, employing experts who make change happen from anywhere.

• Monitor, prioritize, and coordinate clients’ overall status of technical support tickets and issues.
• Proactively build strong relationships with key contacts of the customer operations organization.
• Drive resolution for escalations, partnering with technical teams to bring issues to resolution.

Amwell transforms healthcare for all through technology and innovation. With almost two decades of experience, they serve large healthcare organizations in the U.S. and worldwide, fostering a culture of respect, inclusion, and collaboration.

• Manage a portfolio of complex customer situations and lead a team of support staff across multiple SaaS products.
• Serve as the senior escalation point for executive-level issues, drafting communications and coordinating cross-functional resolution.
• Drive operational improvements through process design, knowledge management, and performance coaching.

Cordance accelerates growth of B2B SaaS companies through acquisition and tactical guidance. It is an experienced operator with a passion for software, partnering with founders to scale businesses.

• Own the customer experience and handle customer tickets, escalations, billing questions, bug reports, and product education.
• Scale support through AI and self-serve by spotting repetitive ticket categories and building human-in-the-loop workflows.
• Develop the team by managing one full-time support IC plus contractors and VAs, setting role clarity, goals, and performance expectations.

Instrumentl is a profitable SaaS platform that helps nonprofits discover, track, and win grant funding. They are a hypergrowth, YC-backed company with over 5,500 customers and are committed to building something that matters.

• Manage L1 escalations, access provisioning, and complex technical requests within set SLAs.
• Take full ownership of identity and access governance, onboarding/offboarding, and incident response.
• Drive automation of manual processes using scripts, APIs, and integration tools like Zapier or n8n.

Fundraise Up is a global fundraising platform that helps nonprofits increase donations through a fast, accessible checkout experience. The company has 160+ product team members distributed across Europe and is recognized for its 4.9/5 product rating and work with leading global NGOs.

• Lead, mentor, and develop a team of IT Engineers, including hiring, onboarding, and performance management.
• Act as the final escalation point for complex IT Engineering and Helpdesk issues.
• Drive implementation of strategic, systemic solutions to eliminate recurring issues and improve user experience.

Judi Health offers solutions for employers and health plans, including Capital Rx, Judi Health™, and Judi®. Together with our clients, they’re rebuilding trust in healthcare in the U.S. and deploying the infrastructure we need for the care we deserve.

• Lead high-impact initiatives and projects within the CS team and cross-functionally, driving measurable outcomes from problem identification to shipped solutions.
• Own the ongoing improvement of core Support tooling including Intercom and Fin, partnering with vendors and internal stakeholders.
• Stay grounded in daily community reality by triaging tickets, using data to surface issues, validate improvements, and inform project work.

Kickstarter is the leading crowdfunding platform for creative projects across film, games, music, art, design, and technology. Since 2009, the company has helped creators launch projects generating billions in pledges, employing a fully remote team across the US and UK with a 4-day workweek.

• Own hardware end to end, from leased laptops to accessories and buffer stock, managing lifecycle and relationships with leasing partners.
• Keep IT operations running smoothly as the first responder for device failures, managing fleet through MDM and maintaining spares buffers.
• Make onboarding effortless and offboarding airtight, ensuring every device, account, and accessory is tracked and accounted for.

Saltz is an online food marketplace serving restaurants across multiple European markets, helping chefs discover and source products from trusted suppliers. They recently closed a €20M Series A backed by leading European venture funds and are building the modern infrastructure layer for foodservice commerce.

• Provide technical support for internal employees across a global remote-first company.
• Troubleshoot and resolve hardware, software, access, VPN, Citrix, and system-related issues.
• Manage user accounts, permissions, and access provisioning in Google Workspace and Active Directory.

Social Discovery Group (SDG) unites millions of users on dozens of social discovery products, solving loneliness and disconnection. With 1000+ professionals globally, SDG has a presence in 150+ countries and has been recognized as a "Great Place to Work".