IT Support Specialist

Project & Workflow Management:

• Design and maintain Monday.com board structures for individual, POD, and COE workflows.
• Configure automations, templates, and permissions to standardize task management.
• Train team members and refine boards based on feedback and scaling needs.

Martech Stack Management:

• Manage subscriptions, access, and configuration for all marketing technology tools.
• Track usage, renewals, and cost optimization across the stack.
• Evaluate and onboard new tools as brand requirements grow.

Workspace & Collaboration Tools:

• Administer Microsoft Teams including user management, channels, and meeting room setup.
• Manage internal apps like SharePoint, Outlook, and OneDrive.
• Support new tool rollouts and integrate with existing systems.

Support & Operations:

• Serve as first-line support for IT, tooling, and access issues across the distributed team.
• Troubleshoot platform issues and escalate to vendors as needed.
• Maintain documentation for tools, access protocols, and internal processes.