User Support (L1):
- access to services (Google Workspace / Okta / Slack / GitHub, etc.);
- corporate VPN operations (Pritunl);
- corporate devices and workstations (Windows/Mac).
Incidents and Requests Classification:
- escalation of complex requests to the L2 support team.
- Maintaining clear communication with users until task completion.
- High-quality ticket documentation.
Administration and Routine Tasks:
- Creation and deactivation of users in corporate systems.
- Provision of access according to roles and internal policies.
- Ensuring compliance with standard procedures (onboarding/offboarding).
BetterMe
BetterMe is a global wellness ecosystem empowering millions to become better — physically, mentally, and emotionally. They build what makes people better and keep challenging themselves to inspire others. Over the past two years, the BetterMe team has doubled in size.