Remote Information technology Jobs · Google Workspace

• Provides daily leadership, coaching, and performance management for two IT Support Engineers.
• Manages the IT support queue, prioritizing and assigning requests to meet SLA commitments.
• Acts as a senior escalation point for complex or critical IT support incidents.

FiscalNote is a leader in policy and global intelligence. By uniquely combining data, technology, and insights, FiscalNote empowers customers with critical insights and the tools to turn them into action. The company has 880 employees, and they value diversity and are committed to equal opportunities and creating an inclusive environment for all employees.

• Provide remote IT support across locations and time zones.
• Own the full ticket lifecycle - log, categorize, prioritize, troubleshoot, resolve, escalate, follow up, and close with clear notes.
• Create and maintain internal IT documentation, guides, and KB articles.

INFUSE is committed to complying with applicable data privacy and security laws and regulations. They aim to give every candidate a fair and detailed assessment.

• Receive, analyze, and process requests through the service desk.
• Ensure SLA compliance for first response time and resolution time according to ticket priority.
• Creating and deactivating users in corporate systems.

BetterMe is a global wellness ecosystem empowering millions to become better — physically, mentally, and emotionally. They build what makes people better and keep challenging themselves to inspire others. Over the past two years, the BetterMe team has doubled in size.

• Own IT help desk end-to-end, including equipment provisioning and break-fix.
• Manage and mature the productivity stack, such as Google Workspace and Slack.
• Ship an IT strategy and capability roadmap within your first 90 days.

Chainguard is the trusted source for open source, delivering hardened, secure, and production-ready builds of open source software. They help organizations build faster, stay compliant, and eliminate risk with backing from leading investors and a team of 200+ people.

• Provide technical support for internal employees across a global remote-first company.
• Troubleshoot and resolve hardware, software, access, VPN, Citrix, and system-related issues.
• Manage user accounts, permissions, and access provisioning in Google Workspace and Active Directory.

Social Discovery Group (SDG) unites millions of users on dozens of social discovery products, solving loneliness and disconnection. With 1000+ professionals globally, SDG has a presence in 150+ countries and has been recognized as a "Great Place to Work".

• Own the cloud infrastructure that powers our remote workforce, manage IT for our London office, and build the operational foundation.
• Deploy, manage, and optimise cloud VMs for 60+ remote contractors across India, Egypt, and the Philippines.
• Be the primary point of contact for IT support across 40 London staff and 60+ remote contractors.

32Co is scaling fast and needs the infrastructure to match. They are an AI-first company with a growing AI team building tooling across the business.

• Design, deploy, and maintain business-critical corporate systems and SaaS platforms.
• Build and configure AI-driven workflows and automations using tools like ChatGPT and custom development.
• Partner with Security and IT Operations to enforce policies and compliance across corporate systems.

Vanta is a trust management platform that helps businesses monitor and prove their security continuously. It offers a collaborative, inclusive culture with a talented team spread across offices in multiple countries.