Remote Information technology Jobs · Google Workspace

• Respond to technical support requests and resolve issues on first contact
• Troubleshoot common issues related to Google Workspace, Slack, and SaaS tools
• Support Mac, Windows, Chromebook, and mobile devices across the device lifecycle

Firsthand supports individuals living with serious mental illness through a holistic approach involving peer recovery specialists, benefits specialists, and clinicians. Their team uses lived experience to build trust, reconnect individuals to healthcare, and minimize inappropriate healthcare utilization.

• Perform password resets, assist with MFA/2FA setup, resolve account lockouts.
• Monitor IT support email and Slack channels, acknowledge and categorize incoming requests.
• Resolve login and access issues, perform browser troubleshooting, provide basic VPN connectivity support.

Aventus creates brand ambassadors who act as a seamless extension of our clients’ businesses. They are a CX boutique based in Charleston, SC, known for southern charm and world-class hospitality.

• Deliver high-quality remote support to end users with a strong focus on clarity, empathy, and ownership.
• Own the full ticket lifecycle: log, categorize, prioritize, resolve, escalate, and follow through to closure with strong user communication.
• Troubleshoot issues across Windows 10/11, macOS, Microsoft 365, and Google Workspace, applying structured, hypothesis-driven problem solving.

INFUSE believes every human deserves attention. They are committed to complying with applicable data privacy and security laws and regulations.

• Lead and develop high-performing IT principles and processes
• Partner with Business Operations to understand needs and priorities
• Oversee IT operations, service delivery, and incident management

Testlio provides a fully managed crowdsourced testing platform, powered by their proprietary intelligence technology. They are a female-founded company, and half of their team identifies as women, with an inclusive, purpose-driven culture where people genuinely enjoy collaborating.

• Maintain and improve JerseySTEM’s productivity stack and their adoption and proper use to support organizational goals.
• Introduce automation wherever possible to streamline onboarding, task tracking, and routine operations.
• Recruit and lead a lean team to support productivity stack operations and automation initiatives.

JerseySTEM is a mission-driven professional network of pro-bono contributors dedicated to improving access to STEM education and career pathways for underserved middle school girls in New Jersey. Members contribute their professional skills and leverage their networks in service of the organization’s gender-equity agenda.

• Deliver timely and effective local technical support.
• Manage and configure the core business application stack.
• Participate in the execution and implementation of key technology projects.

Downtown Music empowers creators and businesses in the music industry. We champion innovation and collaboration.

• Provide timely IT support to remote agents and internal staff.
• Manage core business platforms, including Google Workspace, AWS, Slack, and Monday.com.
• Ensure all systems and devices comply with company security policies.

Aventus is a boutique customer experience BPO in Charleston, South Carolina. They have over 10 years of experience providing omnichannel support for 100+ amazing clients and partners in the e-commerce industry, fostering a collaborative and forward-thinking IT team.

• Provide technical support and manage the device lifecycle for Mac and Windows environments.
• Build, maintain, and optimize automation workflows using Zapier, Workato, and Google Apps Script.
• Administer Google Workspace and identity platforms, including user provisioning and security settings.

HopSkipDrive is a technology company that solves complex transportation challenges where there is a heightened need for safety, equity, and care. They connect kids, older adults, or anyone needing extra support to highly-vetted caregivers on wheels. The company has facilitated more than five million rides across over 17 states around the country and continues to expand at a rapid pace.

• Provide IT helpdesk support to ensure Pie team members have the tools and technologies they need.
• Responsible for hardware/software/VOIP troubleshooting, identity and access management, and asset management.
• Candidate should have experience troubleshooting LAN/WAN/VPN and a strong understanding of networking protocols.

Pie Insurance empowers small businesses by making commercial insurance affordable and easy. They are a diverse team of builders, dreamers, and entrepreneurs driven by core values and operating principles.

• Manage Access & Provisioning: Own the intake and triage for user access requests across approved AI tools.
• Drive Pilot Operations: Stand up "ready-to-run" pilot kits, including onboarding instructions, Slack channel setup, and support escalation paths.
• Coordinate Integrations: Work with Workplace Technology and vendors to ensure SSO/SCIM readiness and configure app integrations.

Oura empowers every person to own their inner potential. Their award-winning products help their global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app. They're a quickly growing company focused on helping people live healthier and happier lives.