IT Support Specialist (Remote, Contract)

Key Responsibilities:

• Deliver high-quality remote support to end users.
• Own the full ticket lifecycle.
• Handle onboarding/offboarding and access provisioning.

Qualifications:

• 2–3 years experience in IT support/helpdesk or similar user-facing IT role.
• Strong troubleshooting experience in Windows 10/11 and macOS business environments.
• Hands-on support experience with both Microsoft 365 and Google Workspace.

Personal Competencies:

• Fast learner: you can ramp up quickly on new tools, environments, and processes.
• Critical thinker: you ask the right questions, validate assumptions, and look for root causes.
• Comfortable working in a multinational/distributed team.