Solving end user issues quickly and efficiently, with emphasis on providing a great service experience.
Responding to tickets, and maintaining ticket system notes to identify chronic problem areas.
Performing deep-dive troubleshooting across Windows/Mac OS, network, and SaaS platforms.
Personified is a managed IT and cybersecurity services provider for campaigns, non-profits, and mission-aligned organizations. They lead technology and security programs for their clients, enabling them to focus on their mission-critical work, acting as an extension of their client teams.
Serve as the primary point of contact for tier-1 and tier-2 IT support, resolving issues while maintaining a high standard of customer service.
Support endpoint deployment and device management across macOS and Windows environments using Kandji and Microsoft Intune.
Administer onboarding and offboarding workflows, ensuring proper access setup, device provisioning, and secure deprovisioning.
Kunai builds full-stack technology solutions for banks, credit and payment networks, infrastructure providers, and their customers. They foster a culture of collaboration, creativity, and continuous learning.
Intelligent Technical Solutions is a dynamic and growing company. It seems they value collaborative problem-solvers with excellent customer service skills and a detail-oriented mindset.
Provide first-level technical support for hardware, software, and IT systems issues.
Monitor and manage incoming tickets through the ticketing system.
Ensure accurate documentation and timely follow-up on all support issues.
Teamwork is a fast-growing company with a global reach, specializing in digital transformation across management consulting, SAP business solutions, data analytics, and technology platforms. They are a North America-based team of more than 100 experts valuing diversity, continuous learning, and remote work flexibility.
Troubleshoot hardware and software issues for laptops, peripherals, and mobile devices.
Respond to incidents and service requests in a timely manner.
Create and maintain documentation for problems and the knowledge base.
Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system. At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact.
Troubleshoot hardware, software, and network issues, manage tickets.
Provide customer experience in a fast-paced, team-focused environment.
Participate in onboarding of new users and collaborate with senior engineers on escalations.
Red Cup IT, Inc. is an established Managed Service Provider (MSP). They deliver IT support to clients across multiple industries in a fast-paced, team-focused environment.
Streamline IT Systems: Evaluate and implement centralized identity and access management tools to simplify logins and strengthen security.
Password & Access Management: Lead the rollout of a password manager and define policies for account access, permissions, and credentials.
Device Lifecycle Management: Oversee company hardware- ordering, setup, shipping, retrieval, and inventory tracking for new hires and departing employees.
Deepgram is the leading platform for Voice AI, providing real-time APIs for speech-to-text (STT) and text-to-speech (TTS). They have more than 200,000 developers and 1,300+ organizations building voice offerings, backed by a recent Series C and having processed over 50,000 years of audio.
Provide technical support and manage the device lifecycle for Mac and Windows environments.
Build, maintain, and optimize automation workflows using Zapier, Workato, and Google Apps Script.
Administer Google Workspace and identity platforms, including user provisioning and security settings.
HopSkipDrive is a technology company that solves complex transportation challenges where there is a heightened need for safety, equity, and care. They connect kids, older adults, or anyone needing extra support to highly-vetted caregivers on wheels. The company has facilitated more than five million rides across over 17 states around the country and continues to expand at a rapid pace.
Provide IT helpdesk support to ensure Pie team members have the tools and technologies they need.
Responsible for hardware/software/VOIP troubleshooting, identity and access management, and asset management.
Candidate should have experience troubleshooting LAN/WAN/VPN and a strong understanding of networking protocols.
Pie Insurance empowers small businesses by making commercial insurance affordable and easy. They are a diverse team of builders, dreamers, and entrepreneurs driven by core values and operating principles.
Assist the team in triaging and prioritizing requests for service desk tickets.
Support the employee lifecycle by helping with onboarding and off-boarding tasks.
Learn to assemble, install, and configure Apple and Windows laptops.
ezCater is the leading food for work technology company in the US, connecting anyone who needs food for their workplace to over 100,000 restaurants nationwide. They provide flexible and scalable solutions for everything from recurring employee meals to one-off meetings, all backed by 24/7 customer service with real humans.
Work as part of an expert team to help achieve device and IT services growth objectives.
Build, develop, and enhance the Deel IT device management services.
Provide technical support for our Sales team and customer base.
Deel is an all-in-one payroll and HR platform for global teams, aiming to unlock global opportunity for businesses. They are among the largest globally distributed companies with a team of 7,000 spanning more than 100 countries, fostering a connected and dynamic culture.
Support a culture of safety, security, and compliance in all aspects of IT Operations activities.
Support enterprise applications across the Pacvue brands (Okta, Slack Enterprise, M365, Atlassian Suite, GitHub, etc)
Tier 1 triage and resolution of IT application and hardware issues; act as an escalation point to higher tier support as needed, in 24/7 environment
Pacvue is the leading software suite for eCommerce advertising, sales, and intelligence. They help the world’s largest brands grow their business on Amazon, Walmart, Instacart, and other marketplaces and work with sellers and agencies of all sizes.
Provide timely IT support to remote agents and internal staff.
Manage core business platforms, including Google Workspace, AWS, Slack, and Monday.com.
Ensure all systems and devices comply with company security policies.
Aventus is a boutique customer experience BPO in Charleston, South Carolina. They have over 10 years of experience providing omnichannel support for 100+ amazing clients and partners in the e-commerce industry, fostering a collaborative and forward-thinking IT team.
Support mission requirements to further develop, integrate, and sustain a scalable, federated data ecosystem.
Manage global authentication support operations, ensuring efficient troubleshooting of user access issues.
Provide technical support for CAC authentication, Single Sign-On (SSO), Multi-Factor Authentication (MFA), and access control policies.
Founded in 1989, SOSi is among the largest private, founder-owned technology and services integrators in the defense and government services industry. They deliver tailored solutions, tested leadership, and trusted results to enable national security missions worldwide.
Provide exceptional customer service for technical support via phone, e-mail and online requests.
Represent the customer to ensure serviceability and product quality, and track, prioritize, resolve, and incorporate issues into product releases.
Assist customers in the installation and deployment of Keeper’s software products, and track and monitor all support cases to ensure timely resolution and follow-up.
Keeper Security is a cybersecurity software company that protects organizations and people in over 150 countries. They are a pioneer of zero-knowledge and zero-trust security that is built for any IT environment providing an AI-enabled, cloud-native platform that protects users, devices, and infrastructure from cyber attacks.
Providing technical support and troubleshooting across company systems.
Diagnosing and resolving technical issues for end-users.
Managing user accounts, permissions, and access controls.
KOHO aims to improve financial services for Canadians by offering transparent products without hidden fees. They foster a remote-first, autonomous culture focused on impact and trust, encouraging work-life integration and valuing clarity and bold thinking.
Respond to incoming phone calls, emails, and chat messages requesting technical support.
Provide first-level support for desktop, laptop, printer, mobile device, software, and basic network issues.
Ensure timely and accurate resolution of all service desk requests.
DYOPATH is a company that turns everyday work into meaningful impact through its L.O.V.E. philosophy—Living Our Values Every Day. They are recognized for outstanding IT service and have a collaborative, upbeat environment where achievements are celebrated.
Serve as the first-line technical support for internal teams, resolving issues directly wherever possible and escalating as necessary
Own technical onboarding for new hires, including account creation, permissions and access setup, and tool provisioning
Help ensure broad reliability, access control, and basic security hygiene across the business
Silna Health is a health technology company that handles insurance verification and prior authorizations for specialty healthcare providers. They are based in New York City and work with customers across the country, with a team of 30+ members.
Own and manage the configuration, deployment, and optimization of Microsoft Intune across all corporate devices
Administer and troubleshoot Microsoft Entra (Azure AD) to support secure access and identity management
Develop and enforce device compliance policies, ensuring security standards are met across endpoints
Praxis Precision Medicines is a clinical-stage biopharmaceutical company translating genetic insights into the development of therapies for central nervous system disorders. They value Trust, Ownership, Curiosity and Results and are exemplified by each and every one of its team members.
Deliver front‑line support through our IT Helpdesk Jira project.
Support key employee and device lifecycle workflows.
Exposed to IT engineering work by pairing with IAM and Client Platform engineers.
SandboxAQ delivers AI solutions that address some of the world's greatest challenges. They are a global team that is tech-focused and includes experts in AI, chemistry, cybersecurity, physics, mathematics, medicine, engineering, and other specialties.