HopSkipDrive

This role provides exceptional, proactive support for clients throughout the operational lifecycle, bridging the gap between Implementation, Customer Success, and ongoing Operations to streamline service delivery and ensure a premium client experience. The Metro Service Manager will take ownership of ongoing client operations and issue resolution, working closely with cross-functional teams to proactively address client needs, improve service quality, and optimize ride experiences.

You will partner closely with business stakeholders from Revenue, Sales, and Finance to solve key business challenges. You will create informative dashboards and visualizations that track key performance indicators (KPIs) like revenue, sales pipeline health, customer acquisition cost (CAC) and lifetime value (LTV). You will perform in-depth statistical analyses to understand and predict stage-by-stage funnel conversion, win-loss rates, revenue volume and trends, sales team performance, customer growth opportunities and churn.

The Director of Government Affairs will be a highly organized, detail-oriented strategist with a proven track record in developing strategic networks and overseeing multiple policy campaigns with a results-driven approach. You will lead a team designed to engage key stakeholders, policymakers and advance our mission through impactful advocacy efforts. You will serve as a key advisor, providing strategic guidance on all matters related to government affairs.

Handle general accounting functions including accruals, prepaid amortization, fixed asset depreciation and amortization, preparing journal entries and account reconciliations. Ensure the timely close of the company’s financial records on a monthly, quarterly, and annual basis. Assist in year-end financial reporting and audit processes by preparing supporting schedules and audit deliverables.