HopSkipDrive

Oversee program management for key initiatives focused on improving the in ride experience for across all user segments: Riders, Caregivers, CareDrivers, and Ride Organizers. Develop a deep understanding of the needs of both internal and external users and advocate for the user experience across all stakeholders to ensure solutions align with their needs. Analyze data to uncover actionable insights and identify high-priority business challenges.

The Senior Rails Engineer is an experienced software engineer who is an expert of Ruby, Rails, and web development in general. You are capable of owning technical design for complex features and large-scale projects, and understands the tradeoffs in creating good software. You hold a depth of knowledge in systems that enables them to debug those systems effectively. In addition to writing consistently high-quality code you are aware of industry best practices and trends.

Drive data-driven operational improvements by analyzing support team workflows, defining key performance metrics, and translating data insights into actionable strategies. Own and lead support operations projects, including the rollout of new workflows and systems,developing project plans, training teams for ongoing support, performance optimization, and reporting.

You’re passionate about developing strong relationships with clients and building and scaling a high performing distributed team. This role requires leadership experience, strategic client management skills, and expertise in retention and loyalty. Data-driven decision making, onboarding oversight, cross-functional collaboration, and process improvement skills are essential for success.

The newly formed Rider Assistant Supply team is dedicated to establishing a strong network by efficiently onboarding, supporting, and ensuring the compliance of Rider Assistants. This role will be crucial in building these essential processes for scale as we work to make Rider Assistant trips available nationally this upcoming back-to-school season. The role will develop and execute strategies to efficiently build Rider Assistant supply and meet client demand.

This Legal Operations Manager role is vital for the operational efficiency of the team, overseeing legal work-streams, vendor management, and providing support to its members. Streamlining workflows, identifying inefficiencies, and implementing solutions to optimize legal and policy operations, along with managing the workflow and completion of legal requests through internal inquiry system.