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MSP Senior Systems Engineer
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Responsibilities:
- Respond to help desk tickets, via Slack, phone calls, and emails.
- Troubleshoot and resolve issues related to Microsoft 365, user accounts, and email.
- Assist with Windows Server user administration and routine maintenance.
Qualifications:
- 2-3 years of experience in an MSP IT help desk or desktop support role.
- Hands-on experience with Windows 10/11 workstations.
- Strong customer service, communication, and documentation skills.
Preferred Qualifications:
- Previous experience working for a Managed Service Provider is a must.
- Industry certifications such as CompTIA A+, Network+, or Security+.
- Familiarity with backup and disaster recovery solutions.
Red Cup IT, Inc.
Red Cup IT, Inc. is an established Managed Service Provider (MSP). They deliver IT support to clients across multiple industries in a fast-paced, team-focused environment.