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Responsibilities:
- Act as the first point of contact for users with IT issues.
- Log, categorize, and prioritize tickets in Jira Service Management.
- Resolve common Level 1 issues on first contact and document all actions.
Qualifications:
- 1–2+ years of experience in an IT support/helpdesk.
- Hands‑on experience with Microsoft 365 or Google Workspace.
- Good understanding of core IT concepts and endpoint fundamentals.
What We Offer:
- 100% remote role with flexible hours.
- Competitive salary.
- Opportunity to grow toward a Tier 2 role in security and automation.
Bold Business
Bold Business is a US-based global business process outsourcing (BPO) firm with over 25 years of experience and $7B+ in client engagements. They help fast-growing companies scale through smart talent strategies, automation, and technology-driven solutions.