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Who You Are:
- Tech-savvy problem solver with a passion for helping people.
- Energized by making things work and improving systems.
- Take pride in work and stay organized under pressure.
What You’ll Do:
- Resolve Tier 1 and Tier 2 support requests.
- Handle device provisioning and inventory tracking.
- Manage daily break/fix support for the PK team.
What You’ve Done:
- 3–5 years in IT support or systems administration.
- Resolved hardware and software issues across multiple platforms.
- Managed support workflows in ITSM tools like Jira Service Management.
Brightwheel
Brightwheel's vision is high quality early education for every child, supporting teachers, engaging parents, and enabling small businesses. They are the most loved technology brand in early education, trusted by tens of thousands of providers and millions of educators and families.