Job Description
Customer Focus:
- Prioritize customer satisfaction by providing timely and effective IT support.
- Communicate with users via chat, face-to-face interactions, and emails to understand their IT issues.
- Maintain and exceed KPIs, OKRs, SLAs, and CSAT scores to ensure high service quality.
Technical Capabilities:
- Administer, plan, and install Windows and Mac systems.
- Troubleshoot basic network issues and support audio/visual requirements.
- Manage the company’s IT assets and ensure they are tracked throughout their lifecycle.
Continuous Improvement:
- Take an active role in onboarding new team members to effectively train them.
- Proactively provide feedback to the team to help improve processes.
- Actively find ways to improve processes and help implement changes within the IT domain.
About Foodpanda
Foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform with a mission to deliver an amazing experience—fast, easy, and to your door.