Brightwheel
2 open remote positions
(2 of 2 jobs with salary data)
Salary DistributionποΈ PTO Distribution (2 of 2 jobs with PTO data)
β¨ Benefits Overview (2 of 2 jobs list additional benefits)
Own post-sales success and account management for all non-state government customers. Drive expansion through renewals and upsellβdelivering $500K+ in net new ARR. Maintain a customer retention rate of 90% or higher through strategic engagement. Build and operationalize a new customer success motion tailored for education customers.
Brightwheel is seeking a Customer Support Advocate to support their growing community of directors, teachers & parents. This role involves educating customers about the brightwheel product and finding solutions for their pain points, communicating directly with schools and parents and working cross-functionally with the Customer Success and Product/Engineering teams.