- Provide product adoption support to customers implementing Brightwheel.
- Support a portfolio of 100+ customer accounts during the onboarding lifecycle.
- Diagnose, troubleshoot, and assist with resolving technical challenges.
Brightwheel
6 open remote positions
Brightwheel is the largest and fastest-growing platform in early education, serving millions of educators and families daily. They are backed by top investors and have a passionate, talented, and customer-focused team with remote employees across every US time zone.
Open Positions
- Provide operational coordination and reporting support for customer-facing teams.
- Build and maintain accurate reports and data trackers required for agreed-upon operational deliverables
- Help administer standardized feedback requests and survey processes, compile results, and build reports and summaries as defined in contractor agreement.
- Partner with existing customers to expand their product offerings to help their business grow.
- Conduct high-volume outbound outreach and discovery to uncover pain points and educate prospects on how brightwheel can solve their business challenges.
- Own the entire sales cycle, from generating qualified leads to booking and holding demos to closing deals.
- Assist customers in learning and adopting the brightwheel product.
- Own a portfolio of 100+ accounts throughout the onboarding process.
- Prioritize accounts to take strategic, timely actions and complete implementation.
- Drive high-impact projects to support brightwheel’s strategic priorities.
- Dive deep into data, processes, and the customer experience to improve business performance.
- Partner with senior management teams as a trusted thought partner.
- Lead our established, high-performing central analytics function, scaling its impact across brightwheel’s strategic and operational priorities.
- Deliver impactful, company-wide capabilities that improve business outcomes and drive key decisions, even while supporting our businesses’ operating cadence.
- Pioneer an AI-native analytics approach, equipping analysts, engineers, and stakeholders with tools and systems that enable autonomy, efficiency, and innovation.