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Responsibilities:
- Answer incoming IT support related calls from the staff.
- Manage and resolve user tickets received via email.
- Collaborate with other IT teams on projects.
Qualifications:
- An associate degree in an IT related field or equivalent experience.
- 3-5 years of experience in a helpdesk, desktop, or network related role.
- Experience in providing technical support to customers remotely.
Requirements:
- Ability to diagnose and troubleshoot technical problems remotely.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
Equus Workforce Solutions
Equus Workforce Solutions provides workforce development services in North America. They focus on development, design, and delivery of demand-driven workforce solutions with a dedicated and passionate team, offering extensive learning opportunities and networking programs.