Technology Support Analyst I

The Technology Support Analyst role involves providing remote support for company-issued systems, devices, and applications. The role requires a highly motivated individual who is proactive, enthusiastic, and agile. Proficiency in English at a professional level is required.

Key responsibilities include:

• Providing IT support via various channels (virtual, telephone, chat, email).
• Troubleshooting and resolving issues, performing root cause analysis.
• Creating and managing detailed tickets, escalating issues as needed.

Qualifications include:

• Proficiency in Microsoft Office 365 and Windows 11.
• Expertise in cloud-based storage systems and Azure Active Directory.
• Excellent troubleshooting and analytical skills.