- Troubleshoot hardware, software, and network issues, manage tickets.
- Provide customer experience in a fast-paced, team-focused environment.
- Participate in onboarding of new users and collaborate with senior engineers on escalations.
Red Cup IT, Inc.
3 open remote positions
Red Cup IT, Inc. is an established Managed Service Provider (MSP). They deliver IT support to clients across multiple industries in a fast-paced, team-focused environment.
Open Positions
- Monitor, maintain, and administer client servers, workstations, and network devices.
- Respond to and resolve Level 2/3 support tickets and escalations.
- Plan, design, and implement infrastructure projects such as server builds, virtualization, cloud migrations, and security improvements.
- Design, deploy, and support servers, storage, and virtualization platforms.
- Implement and support Microsoft technologies like Windows Server and Microsoft 365.
- Manage and troubleshoot client networks including WAN/LAN, VPNs, and firewalls.