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Key Duties and Responsibilities:
- Monitor, maintain, and administer client servers, workstations, and network devices.
- Respond to and resolve Level 2/3 support tickets and escalations.
- Plan, design, and implement infrastructure projects.
Required Skills and Experience:
- Several years of experience in systems engineering or administration.
- Strong knowledge of Windows Server, Active Directory, Group Policy, DNS, DHCP, and Microsoft 365.
- Strong troubleshooting, documentation, and customer service skills.
Preferred Qualifications:
- Scripting/automation experience (PowerShell).
- Exposure to Azure AD, Azure IaaS, and security best practices.
- Relevant certifications (e.g., Microsoft, VMware, Cisco, security).
Red Cup IT, Inc.
Red Cup IT, Inc. is a Managed Service Provider (MSP). We ensure high availability, security, and performance for multiple customers.