Provide Level 2 technical support, troubleshooting complex issues across diverse customer environments.
Manage service tickets, prioritize incidents, and ensure timely resolution or escalation.
Maintain detailed documentation and collaborate with customers and colleagues to ensure service continuity.
Dijital Team is an established Australian technology and managed services provider. It delivers comprehensive technology solutions and fosters a collaborative culture focused on employee development and innovation.
Provide remote IT support through a shared inbound call queue, assisting users across multiple clients with a broad range of technical issues.
Work across technologies and support needs, developing a well-rounded skill set that supports continued growth within Atlas Technica.
Manage support queries using a ticketing system while adhering to strict change control procedures.
Atlas Technica provides IT management, user support, and cybersecurity for hedge funds and investment firms. Founded in 2016, it is a rapidly growing, collaborative organization that values ownership, execution, growth, and camaraderie.
Serve as the technical SME for Microsoft Windows Server, Active Directory, and IIS environments.
Administer, configure, patch, upgrade, monitor, and troubleshoot enterprise Windows Server systems.
Apply DISA STIGs and harden Windows systems to meet DoD RMF security requirements.
DecisionPoint is a technology services firm specializing in enterprise IT solutions for government and defense. They are an Equal Opportunity employer and foster a culture of security and collaboration.
Deliver expert-level technical support for Slide's BCDR product suite.
Lead troubleshooting for complex issues related to backup, recovery, virtualization, storage, and networking.
Collaborate with engineering and product teams to drive continuous improvement.
Slide is a modern, security-first Business Continuity Disaster Recovery (BCDR) company built exclusively for Managed Service Providers (MSPs). Led by industry veterans, it delivers a high-performance platform free from legacy technical debt.
Own the most complex infrastructure and network issues across on-premises, AWS, Azure and hybrid environments as the final escalation point.
Lead the cyber security uplift programme deploying Zscaler SASE, retiring Always-On VPN and implementing Zero Trust controls.
Mentor Level 2 engineers, set technical standards and drive root-cause analysis.
Version 1 is a technology and transformation solutions provider trusted by global brands, partnering with Microsoft, AWS, Oracle, Red Hat, OutSystems, and Snowflake. An award-winning employer of over 3,300 people, it has been a Great Place to Work in the UK and Ireland for 10+ years.
Provide exceptional customer support in a fast-paced remote Managed Services Practice.
Remotely troubleshoot and resolve client requests involving end-user hardware, software, and cloud services.
Provide operational support for Windows, Mac, Linux, Microsoft 365, Azure, networking devices, and mobile devices.
CyberSheath is a Security and IT Managed Services Provider focused on cybersecurity services for the Defense Industrial Base. They are a fast-growing company with a self-motivated, out-of-the-box culture where employees are self-starters and willing to wear many hats.
Lead, mentor, and support a team of service desk engineers to maintain high performance and service quality.
Ensure service requests and incidents are resolved efficiently within SLAs, acting as an escalation point for complex technical issues.
Drive continuous improvement in service operations, documentation, and team performance within an MSP environment.
They are an established technology services provider delivering managed IT services and technical support to clients. They value reliable service delivery, strong technical capabilities, and continuous improvement, with a culture that supports distributed teams and professional development.
Administer and secure enterprise Red Hat Linux and Windows infrastructure, ensuring reliability and compliance.
Perform STIG/SCAP compliance, ACAS vulnerability scanning, and PKI certificate management.
Monitor performance, apply patches, and collaborate with teams to resolve technical issues.
The company provides enterprise IT infrastructure and security services, maintaining critical systems and ensuring compliance with federal standards. The team operates fully remotely, emphasizing cross-functional collaboration and a security-focused culture.
Deliver technical support and troubleshooting for radiology IT systems including RIS, PACS, and Vendor Neutral Archives (VNA), ensuring system availability and performance.
Collaborate with clinical and IT stakeholders, including radiologists and technologists, to diagnose system issues, streamline workflows, and implement solutions.
Support healthcare interoperability standards including DICOM, HL7, and IHE to maintain seamless integration between imaging systems and electronic health records.
Intelerad provides a scalable medical imaging platform that connects clinicians to a powerful imaging ecosystem. With nearly 700 employees across six countries, the company empowers around 2,000 healthcare organizations worldwide.
Provide Level 3 support for Citrix Virtual Apps and Desktops (DaaS) and Citrix ADC (NetScaler).
Administer Citrix components and AWS services including EC2, VPC, IAM, Route 53, and load balancing.
Resolve complex incidents, perform root cause analysis, and maintain operational documentation.
The hiring company is an enterprise IT organization that maintains Citrix DaaS and AWS cloud infrastructure. Its size and culture are not specified in the posting.