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About the Role:
- Oversee and mentor a team of service desk engineers while remaining hands-on in technical delivery.
- Combine team management, service operations, and technical support in an MSP environment.
- Balance leadership duties with troubleshooting and SLA compliance.
Requirements:
- At least 3 years in an MSP environment with leadership experience.
- Strong technical expertise in Microsoft 365, Entra ID, Intune, and Windows Server.
- Excellent communication, stakeholder management, and English skills.
Responsibilities:
- Manage workload distribution, escalations, and incident management.
- Conduct one-on-ones, coaching, and performance reviews.
- Track metrics, improve processes, and maintain documentation.
Benefits:
- Medical insurance from day one for you and your spouse or parents.
- OPD coverage, home office and internet allowances, gym and wellness allowance.
- Mental health support, certification reimbursement, and flexible work.
Dijital Team
They are an established technology services provider delivering managed IT services and technical support to clients. They value reliable service delivery, strong technical capabilities, and continuous improvement, with a culture that supports distributed teams and professional development.