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Role Overview:
- Lead IT service delivery and technology support across 250+ veterinary hospitals.
- Serve as operational liaison between hospital teams, corporate stakeholders, and the MSP.
- Fully remote role with periodic travel.
Key Responsibilities:
- Oversee daily IT support operations, ticket queues, escalations, and service performance.
- Manage MSP vendor performance and coordinate onboarding and service enhancements.
- Drive reporting, analytics, and continuous improvement initiatives.
Requirements:
- Bachelor's degree and 5+ years of hands-on IT support or systems administration.
- Advanced Microsoft 365 expertise and experience in multi-site distributed environments.
- Strong customer service, communication, and reporting skills.
Benefits:
- Competitive compensation with bonus opportunity.
- Health benefits, PTO, and professional development.
- Fully remote work within the United States.
Jobgether
This company operates a nationwide network of more than 250 veterinary hospitals dedicated to animal care. It is a growing, distributed organization focused on customer experience and operational excellence.