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About the Role:
- Escalation point for Tier 2-3 remote IT support.
- Improve docs and processes with IT leadership.
Key Duties:
- Troubleshoot Windows/macOS, networking, and apps.
- Manage tickets in ServiceNow; support identity and security tools.
Requirements:
- Tier 2/3 support with Microsoft 365, Okta, Intune.
- Clear communication and self-direction.
Benefits:
- Fully remote US role at $55/hr.
- Growth across enterprise IT platforms.
Confidential
This partner company provides secure and efficient IT operations for a growing organization. They offer a lean, collaborative, and inclusive remote culture with opportunities for professional development across enterprise platforms.