This role offers the opportunity to lead and scale IT operations across a dynamic, hybrid work environment. You will manage a small, high-performing IT team while ensuring seamless support, system reliability, and security across multiple platforms. The position requires hands-on involvement in IT service management, automation, and process optimization, with direct collaboration across operational, clinical, and technical teams. You will play a pivotal role in supporting organizational growth by implementing IT tools, workflows, and infrastructure for new locations.
The ideal candidate will be an experienced global IT leader responsible for overseeing the delivery of IT services across production support, end-user computing, and change request management. This role will be accountable for ensuring service stability, optimizing the end-user experience, and scaling consistent delivery standards across geographies while adapting to local needs. Leverage Artificial Intelligence (AI) and automation to transform service delivery—enabling proactive monitoring, predictive incident management, and streamlined process optimization.
Your strategic leadership will directly unlock technology solutions for millions of people across Africa who've been excluded from traditional financial services. Lead operations for technology serving millions across multiple African markets. Partner with our CTO to execute technology strategy through exceptional budgeting, vendor management, and resource planning.