Manage ServiceNow Platform Operations for a Federal Agency, ensuring delivery, staffing, and performance.
Coordinate multi-vendor dependencies, transition, and governance, while balancing urgent restoration and committed delivery.
Oversee service-performance governance, capacity planning, and evidence-based reporting using ServiceNow.
NetImpact Strategies is a digital transformation consultancy for the Federal Government, delivering solutions in strategic consulting, process automation, cloud, DevSecOps, data, and cyber security. The company has over a decade of experience and has been recognized as a Top Workplace by The Washington Post in multiple years.
Lead technical direction for Facilities Management and Core Business Services, designing and deploying agentic AI solutions on the ServiceNow platform.
Partner with strategic customers to analyze needs, architect solutions, and drive adoption, ensuring measurable business outcomes.
Set solution architecture and deployment patterns, influence product strategy, and scale technical capability across the Customer Excellence Group.
ServiceNow is an AI platform company that brings together AI, data, and workflows to help businesses reinvent and work smarter. It serves 85% of the Fortune 500 and fosters an AI-native culture where technology and talent combine to free people from busywork.
Monitor project progress, identify and mitigate risks, and provide timely status updates to client and senior management.
Manage ServiceNow projects from initiation to completion using Scrum-based Agile methodology, ensuring adherence to timelines and budgets.
Serve as primary point of contact for technical aspects of the ServiceNow platform and support planning across multiple modules.
NetImpact Strategies is a trusted advisor driving digital transformation for the Federal Government, solving complex problems with innovation and agility. The company has been recognized as a Top Work Place by The Washington Post multiple years, fostering a dynamic and collaborative culture.
Lead day-to-day ServiceNow platform operations and coordinate incident, problem, change, and release activities.
Monitor platform health, administer configurations, and support MID Servers and enterprise integrations.
Execute security controls, maintain operational documentation, and coordinate vendor support cases for platform defects.
NetImpact Strategies is a trusted advisor driving digital transformation for the Federal Government. The company has been recognized as a Top Workplace by The Washington Post for multiple years and emphasizes a dynamic, collaborative culture.
Design and optimize scalable ServiceNow solutions aligning with business needs.\n- Lead ServiceNow implementations, including technical planning and phased deployments.\n- Integrate ServiceNow with external systems, ensuring secure data flow.
LightFeather delivers innovative, mission-critical solutions to make a real difference. We are a purpose-driven team of experts working on diverse, meaningful projects.
Define platform vision and strategy aligned with enterprise IT and business objectives.
Establish governance frameworks covering instance strategy, integrations, and data models.
Anticipate and mitigate platform risks such as scalability, performance, and technical debt.
ServiceNow provides an AI platform that automates workflows and helps businesses reinvent themselves. It serves 85% of the Fortune 500 and fosters an AI-native culture where technology and talent work together.
Own day-to-day platform operations: incidents, service requests, access and role administration, and configuration changes.
Take technical ownership of access control, integration operations, and CMDB data quality.
Act as technical authority for operational change and run platform lifecycle work like upgrades and patching.
Software Mind develops solutions that make an impact for companies around the globe, working with tech giants and unicorns on transformative projects. Its culture embraces openness, acts with respect, shows grit and guts, and combines employment with enjoyment.
Act as primary liaison between business stakeholders and IT to align ServiceNow solutions with organizational goals.
Lead requirements-gathering sessions, analyze business processes, and create functional specifications for development teams.
Support ServiceNow module implementation, testing, and training to drive adoption and business value.
Electrosoft Services, LLC provides technology-based solutions to federal customers, specializing in cybersecurity, ICAM, Zero Trust, digital engineering, and enterprise AI. The company fosters teamwork, work-life balance, and employee recognition with a culture of camaraderie.
Administer and optimize Rocketlane PSA as the operational owner for configuration, project setup, and workflow hygiene.
Lead resource management with staffing, capacity planning, and subcontractor coordination for delivery operations.
Build operational reporting and dashboards for delivery health, utilization, and partner performance.
ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together.
Own Avature post-implementation optimization, adoption, and vendor relationships.
Serve as primary liaison between TA, Product, and DT teams, translating technical requirements for recruiters.
Manage TA technology stack including Avature, LinkedIn, HackerRank, and Findem, ensuring interoperability and reliability.
ServiceNow provides an AI control tower platform for business reinvention, serving 85% of the Fortune 500. The company fosters an AI-native culture and is focused on scaling its technology and talent.
Develop and execute community growth and contributor development strategies.
Own community health metrics, gamification, and intelligence to drive engagement.
Partner with cross-functional teams to boost employee participation and translate insights into business value.
ServiceNow is an AI control tower for business reinvention, bringing together AI, data, and workflows to help organizations work smarter. The company serves 85% of the Fortune 500 and fosters an AI-native culture where technology and talent are unstoppable together.
Own operational execution of the AMS partner portfolio and co-sell motion.
Lead partner business reviews and remove execution blockers.
Coordinate with sales, delivery, operations, and partner teams to align portfolio execution with business needs.
ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter. We're building an AI-native culture where technology and talent are unstoppable together.
Lead and mentor an international team of Deployment Engineers and Project Managers to scale delivery outside the Americas.
Own and scale the partner ecosystem across international regions, driving Armis partner enablement and managing partner-delivered functions.
Ensure timely project delivery, drive value realization, and manage escalations across international regions.
ServiceNow is the AI control tower for business reinvention, bringing together any AI, any data, and any workflow to help 85% of the Fortune 500 work smarter. The company is building an AI-native culture where technology and talent are unstoppable together.
Lead the design, development, and deployment of ServiceNow applications for federal projects.
Build custom workflows, integrations, and portal components using JavaScript, REST/SOAP APIs, and Flow Designer.
Mentor developers and collaborate with stakeholders in an Agile environment to deliver scalable solutions.
LightFeather delivers innovative, mission-critical solutions for federal government projects. The company is a purpose-driven team that works on diverse, meaningful projects alongside industry experts.