Principal Platform Architect

Role Overview:

• Act as a trusted advisor for enterprise platform strategy and governance.
• Define platform standards and guide technical decisions to ensure alignment with customer goals.

Key Responsibilities:

• Shape governance models for instance strategy, integrations, and data.
• Influence adoption of leading practices across teams and partners.
• Provide structured feedback to product and engineering teams.

What Success Looks Like:

• ServiceNow embedded as a strategic enterprise platform with clear governance.
• Technical risks reduced and scalability maintained.
• Recognized as a trusted advisor on platform strategy.

Qualifications:

• 10+ years in enterprise architecture, solution strategy, and program leadership.
• Proven executive engagement and influence over platform direction.
• ServiceNow Certified Master Architect preferred.