Principal Product Success Manager - Facilities Management

Role Overview:

• You will lead technical direction for two major business lines, architecting and deploying innovative solutions with strategic customers.
• You will drive adoption of agentic AI capabilities across Facilities Management and Core Business Services.

What You'll Do:

• Partner with customers to analyze use cases, design ServiceNow solutions, and facilitate deployment into production.
• Set technical strategy, reference architectures, and reusable deployment patterns for the Customer Excellence Group.
• Influence product roadmap and mentor peers on complex technical problems.

Qualifications:

• You bring 7+ years of ServiceNow platform experience and Facilities Management domain expertise.
• You have hands-on experience with agentic AI systems, LLM behavior, and customer-facing solution delivery.
• You excel at communicating with technical and executive audiences and shaping strategic programs.