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Role Summary:
- You will own the design and delivery of ServiceNow's ITSM and ITOM products in a live production environment.
- You will measure performance and use evidence to influence product direction.
- You will be the voice of the customer from inside, partnering with Product Management.
Key Responsibilities:
- Shape solutions through discovery sessions with stakeholders and translate requirements into design.
- Deliver with engineering by writing clear epics and stories and managing scope.
- Measure implementation success through dashboards and drive iteration.
Qualifications:
- 8+ years delivering ServiceNow solutions with full lifecycle ITSM and ITOM deployments.
- Prior product management experience and fluency with AI assistants.
- Strong executive communication and ability to build metric-driven narratives.
ServiceNow
ServiceNow provides an AI platform that automates workflows for businesses, serving 85% of the Fortune 500. It is a large company with a culture focused on AI innovation and empowering employees to focus on meaningful work.